Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine. These AI capabilities remove…
BigCommerce, an open SaaS, composable ecommerce platform for fast-growing and established B2C and B2B brands and retailers, announced that Moore & Giles, a leading global leather supplier through Moore &…
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced strategic partnerships with Decagon and Regal. Together with…
Forethought, the leader in agentic AI for customer experience, introduced the industry’s first multi-agent, omnichannel AI for customer experience. With Forethought, enterprises can deploy AI agents on every channel, including…
Fusion Connect, a proven leader in cloud communications services, announces that the company has entered into a new NAV-based loan agreement with Hark Capital, providing Fusion Connect with a term…
Five9, provider of the Intelligent CX Platform, announced Five9 Fusion for Salesforce, an offering that combines Five9’s real-time system of action with Salesforce’s #1 AI CRM, to create a fully…
WaveCX, provider of personalized, digital product engagement solutions for financial institutions, has been named a finalist in the annual Banking Tech Awards USA, hosted by FinTech Futures, earning recognition in the…
SEON, a leader in digital fraud prevention and compliance, today announced Tecovas, the world’s fastest-growing Western brand, has adopted SEON’s technology to strengthen security and streamline fraud detection across its retail and e-commerce…
Avaya, a global enterprise software leader, announced its new Avaya Infinity™ platform. Built to unify fragmented customer experiences, Avaya Infinity™ equips enterprises to evolve their contact centers into connection centers…
Sinch (Sinch AB (publ)) (XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud, has once again been named a Leader in the newly released…
