Global study finds AI-assisted human agents dominate enterprise CX strategies, but many organizations lack the tools needed to measure AI effectiveness A new global study commissioned by TELUS Digital has…
ISG highlights the company’s strengths in AI-driven engineering, platform modernization, and customer satisfaction Nagarro, a global provider of digital engineering and AI transformation services, has received multiple recognitions from Information…
Baxter Credit Union (BCU) is strengthening its digital banking support experience through a new integration between Glance and Salesforce, enabling members to receive faster, more personalized assistance during online interactions.…
Dstny Group has announced the appointment of Igor Pais as Chief Customer Officer (CCO) and member of the Executive Team, effective immediately. Pais brings more than 20 years of experience…
Kustomer has announced the expansion of its AI Engine with the launch of Kustomer Architect, reinforcing the company’s vision of building AI-native customer experience systems focused on measurable business outcomes…
GoTo has introduced GoTo Connect CX Complete, a new AI-powered customer experience platform designed to help small and midsized businesses manage customer communications, automate routine support tasks, and deliver more…
Ooma has introduced a new collection of AI-powered capabilities for its Ooma Office platform, designed to help businesses automate call handling, improve customer responsiveness, and generate actionable insights from everyday…
A new global study reveals that most customer experience (CX) leaders prefer combining artificial intelligence with human expertise rather than relying entirely on automated systems. The findings highlight a growing…
A leading customer experience technology provider has introduced an expanded suite of solutions designed to help businesses create more engaging and consistent interactions across physical locations. The update focuses on…
Two advanced technology providers have entered into a strategic partnership to develop a fully managed AI-driven workforce solution aimed at transforming customer communication and service operations for global enterprises. This…
