Google is testing a new Email Verification Protocol (EVP) for Chrome that aims to simplify online account registration by eliminating the need for one-time passwords (OTPs) and magic links. The…
Genesys has announced the appointments of Daniel Bailey as Senior Vice President, Global Strategic Partnerships, and Alexandre Oddos as Vice President, Global Ecosystem Activation. The leadership additions reinforce the company’s…
Sprinklr has appointed Thomas Addis as its new Chief Revenue Officer (CRO), effective immediately, as the company strengthens its go-to-market strategy and accelerates growth across its AI-native Unified Customer Experience…
New collaborations and platform integrations focus on helping organizations create, manage, and optimize AI-powered customer experiences at scale Adobe has announced a series of new partnerships, platform integrations, and enterprise-focused…
New research finds enterprises are deploying agentic AI, but primarily for basic tasks rather than high-value customer journeys A new study from cloud communications platform Infobip suggests that while businesses…
Atento, a global provider of customer relationship management (CRM) and business transformation outsourcing (BTO) services, has expanded its portfolio of customer experience (CX) solutions for organizations that manage customer service…
Camphouse has secured a Series A funding round, bringing its total capital raised to $17 million as the company looks to expand its AI-powered media operations platform and support growing…
Global study finds AI-assisted human agents dominate enterprise CX strategies, but many organizations lack the tools needed to measure AI effectiveness A new global study commissioned by TELUS Digital has…
ISG highlights the company’s strengths in AI-driven engineering, platform modernization, and customer satisfaction Nagarro, a global provider of digital engineering and AI transformation services, has received multiple recognitions from Information…
Baxter Credit Union (BCU) is strengthening its digital banking support experience through a new integration between Glance and Salesforce, enabling members to receive faster, more personalized assistance during online interactions.…
