Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, released new research indicating that nearly all businesses plan to incorporate artificial intelligence into their customer communications this…
Meltwater, a global leader in media, social and consumer intelligence, announces a partnership with 8×8, Inc.through the 8×8 Technology Partner Ecosystem, empowering businesses to connect with customers through social media more…
NuORDER by Lightspeed, a leading B2B commerce platform powering wholesale buying and selling, has been selected by NK Retail, operating within NK, a world-class department store and one of Scandinavia’s leading luxury…
800.com, a cloud-based call tracking provider trusted by over 45,000 small businesses, announced a new integration with Google Ads. This release enables businesses to directly connect phone calls with their…
Cresta, the leading contact center artificial intelligence (AI) platform for human and AI agents, has been named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025. The report…
Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in January and February 2025…
TextUs, the industry leading text messaging platform that transforms how businesses convert leads into revenue, is pleased to announce the addition of Chad Prezlomski as Senior Vice President of Revenue…
Chilean-founded Digital Experience Monitoring (DEM) specialist Movizzon will be showcasing its platform for the first time in the UK in June. Having already expanded into Spain, Italy and Germany, Movizzon…
TELUS Digital Experience, a leading global technology company specializing in digital customer experiences, announced it has acquired Gerent, a U.S.-based Salesforce-focused consultancy that delivers enterprise-scale implementation and integration projects, and…
Celebrus, the leading digital identity and data platform, announced the latest version of their platform that addresses some of the most pressing challenges facing global brands: capturing complete customer journeys…
