Fusion Connect, a provider of managed communications, connectivity and cloud solutions, has announced the availability of its AI-powered Contact Center as a Service (CCaaS) platform, alongside a flat-fee pricing model…
Upland Software, Inc. has announced that it has been recognized in the 2026 Gartner Magic Quadrant for Customer Service Knowledge Management Systems, published on July 16, 2026. The report evaluates…
Delight.ai has introduced Delight Agent Model Context Protocol (MCP), a new standards-based integration that enables AI assistants such as Claude, Codex, Cursor, and other MCP-compatible clients to securely access and…
Google is testing a new Email Verification Protocol (EVP) for Chrome that aims to simplify online account registration by eliminating the need for one-time passwords (OTPs) and magic links. The…
Genesys has announced the appointments of Daniel Bailey as Senior Vice President, Global Strategic Partnerships, and Alexandre Oddos as Vice President, Global Ecosystem Activation. The leadership additions reinforce the company’s…
Sprinklr has appointed Thomas Addis as its new Chief Revenue Officer (CRO), effective immediately, as the company strengthens its go-to-market strategy and accelerates growth across its AI-native Unified Customer Experience…
New collaborations and platform integrations focus on helping organizations create, manage, and optimize AI-powered customer experiences at scale Adobe has announced a series of new partnerships, platform integrations, and enterprise-focused…
New research finds enterprises are deploying agentic AI, but primarily for basic tasks rather than high-value customer journeys A new study from cloud communications platform Infobip suggests that while businesses…
Atento, a global provider of customer relationship management (CRM) and business transformation outsourcing (BTO) services, has expanded its portfolio of customer experience (CX) solutions for organizations that manage customer service…
Camphouse has secured a Series A funding round, bringing its total capital raised to $17 million as the company looks to expand its AI-powered media operations platform and support growing…
