Dstny Group Appoints Igor Pais as Chief Customer Officer
Dstny Group has announced the appointment of Igor Pais as Chief Customer Officer (CCO) and member of the Executive Team, effective immediately. Pais brings more than 20 years of experience…
Kustomer Expands AI Engine With Kustomer Architect to Drive Outcome-Based CX
Kustomer has announced the expansion of its AI Engine with the launch of Kustomer Architect, reinforcing the company’s vision of building AI-native customer experience systems focused on measurable business outcomes…
GoTo Launches AI-Powered CX Complete Platform for SMB Customer Experience
GoTo has introduced GoTo Connect CX Complete, a new AI-powered customer experience platform designed to help small and midsized businesses manage customer communications, automate routine support tasks, and deliver more…
Ooma Launches AI-Powered Business Communication Suite for Smarter Customer Engagement
Ooma has introduced a new collection of AI-powered capabilities for its Ooma Office platform, designed to help businesses automate call handling, improve customer responsiveness, and generate actionable insights from everyday…
Businesses Prefer Hybrid AI-Human Customer Support Over Full Automation
A new global study reveals that most customer experience (CX) leaders prefer combining artificial intelligence with human expertise rather than relying entirely on automated systems. The findings highlight a growing…
New Multi-Sensory Platform Transforms In-Store Customer Engagement
A leading customer experience technology provider has introduced an expanded suite of solutions designed to help businesses create more engaging and consistent interactions across physical locations. The update focuses on…
AI Partnership Builds Scalable Digital Workforce for Global Customer Operations
Two advanced technology providers have entered into a strategic partnership to develop a fully managed AI-driven workforce solution aimed at transforming customer communication and service operations for global enterprises. This…
Flytxt Earns 2025 Global Company of the Year in Agentic AI CX
Frost & Sullivan has honored Flytxt with the 2025 Global Company of the Year Recognition in the Global Agentic AI for Customer Experience (CX) industry. The recognition underscores Flytxt’s pioneering role in leveraging…
TP Wins Frost & Sullivan Award for AI-Driven Sales Transformation
Competitive Strategy Leadership Recognition in the Business Process Outsourcing (BPO) Customer Experience (CX) Outsourcing Industry for its AI-enabled Revenue-as-a-Service sales solution. Frost & Sullivan’s independent analysis highlights TP’s ability to…
Trilliad’s 2025 Study Reveals the Growth Paradox Facing B2B Leaders
Trilliad, a market-leading growth services provider, today announced the findings of its comprehensive “2025 Trilliad Sustainable Growth Study,” revealing that collaboration across internal teams is vital for B2B organizations seeking…
