Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in January and February 2025…
TextUs, the industry leading text messaging platform that transforms how businesses convert leads into revenue, is pleased to announce the addition of Chad Prezlomski as Senior Vice President of Revenue…
Chilean-founded Digital Experience Monitoring (DEM) specialist Movizzon will be showcasing its platform for the first time in the UK in June. Having already expanded into Spain, Italy and Germany, Movizzon…
TELUS Digital Experience, a leading global technology company specializing in digital customer experiences, announced it has acquired Gerent, a U.S.-based Salesforce-focused consultancy that delivers enterprise-scale implementation and integration projects, and…
Celebrus, the leading digital identity and data platform, announced the latest version of their platform that addresses some of the most pressing challenges facing global brands: capturing complete customer journeys…
Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said,…
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that its annual CX Automation conference will focus on charting the future of AI in Customer Experience (CX). To inspire and inform…
58% of Irish businesses admit to experiencing data-related issues since the inception of GDPR A fifth (20%) of Irish businesses have received a GDPR fine Looking ahead, 41% say AI…
Sweep, a leading agentic workspace for business systems, announced $22.5 million in Series B funding led by global software investor Insight Partners with participation from Bessemer Venture Partners, both Sweep insiders. The…
Reputation, the global leader in reputation performance management, today unveiled a major evolution of its platform, seamlessly embedding advanced AI capabilities that deliver deeper, real-time consumer sentiment insights from a…
