Jabra launches Engage AI Complete for call centers
Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said,…
Verint Charts the Future of CX Automation at Upcoming Conference
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that its annual CX Automation conference will focus on charting the future of AI in Customer Experience (CX). To inspire and inform…
SurveyMonkey Tackles GDPR Gaps with New Trust Initiative
58% of Irish businesses admit to experiencing data-related issues since the inception of GDPR A fifth (20%) of Irish businesses have received a GDPR fine Looking ahead, 41% say AI…
Sweep Raises $22.5M in Series B Funding Led by Insight Partners
Sweep, a leading agentic workspace for business systems, announced $22.5 million in Series B funding led by global software investor Insight Partners with participation from Bessemer Venture Partners, both Sweep insiders. The…
Reputation Debuts AI Platform to Transform Reputation Management
Reputation, the global leader in reputation performance management, today unveiled a major evolution of its platform, seamlessly embedding advanced AI capabilities that deliver deeper, real-time consumer sentiment insights from a…
Zoho adds deeper AI and work orchestration capabilities to CX platform
Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine. These AI capabilities remove…
Moore & Giles Elevates CX and Brand Agility with BigCommerce
BigCommerce, an open SaaS, composable ecommerce platform for fast-growing and established B2C and B2B brands and retailers, announced that Moore & Giles, a leading global leather supplier through Moore &…
TaskUs Announced Strategic Partnership with Decagon and Regal
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced strategic partnerships with Decagon and Regal. Together with…
Forethought Pioneers Multi-Agent, Omnichannel AI for CX— Raises Series D
Forethought, the leader in agentic AI for customer experience, introduced the industry’s first multi-agent, omnichannel AI for customer experience. With Forethought, enterprises can deploy AI agents on every channel, including…
Fusion Connect Gets $85M from Hark Capital to Drive Strategic Growth
Fusion Connect, a proven leader in cloud communications services, announces that the company has entered into a new NAV-based loan agreement with Hark Capital, providing Fusion Connect with a term…
