Caro Holdings Launches AI Chat Agent Platform
Caro Holdings announces the release of its new AI Chat Agent platform – an intelligent, always-on assistant team built to help businesses save time, cut costs, and deliver top-tier customer…
Cresta Extends Global Footprint with New Offices in APAC and EMEA
Cresta, the leading contact center AI platform for human and AI agents, today announced a strategic expansion into the Asia-Pacific (APAC) and Europe, Middle East, and Africa (EMEA) regions, meeting increasing demand for more robust AI-driven…
Monarch Sees Strong Q1 2025 Growth from Partnerships, Clients
Monarch, a provider of implementation and customer success services for leading financial service CRM and SaaS platforms, today announced a strong Q1 2025, building on two consecutive years of increased…
Atento Drives BTO Leadership with SaaS-Powered Strategy
Atento continues to advance in its business strategy to lead the Business Transformation Outsourcing (BTO) sector. This strategic transformation is based on the integration of advanced technology with Customer Experience (CX)…
Odigo Expands UK Market Reach with Reinvigorated Partner Programme
With an ever-expanding set of AI Orchestrator features and a fast-to-deploy offer for mid-sized contact centres, Odigo has announced the strategic refresh of its UK Partner Programme improving access to…
Google Cloud and Verizon Enhance CX for Verizon Customers with Gemini
Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud’s generative AI (gen AI) technology – including the Vertex AI platform, Gemini…
Fabric Enhances Concierge Virtual Care Platform
Fabric, a leader in care delivery and consumer experience, announced major updates to its Virtual Care platform, including the launch of a subscription-based care model that brings consumer-grade convenience and…
Amazon Unveils Nova Sonic: Gen AI for Voice Apps and Agents
Today, Amazon.com Inc (NASDAQ: AMZN) introduced Amazon Nova Sonic, a new foundation model that unifies speech understanding and speech generation into a single model, to enable more human-like voice conversations in artificial…
8×8® Announced the Launch of JourneyIQ
8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced 8×8 JourneyIQ, giving businesses the ability to seamlessly track, predict,…
Workato Acquires DeepConverse, Further Investing in Agentic Enterprise
Workato®, the leading Enterprise Orchestration platform, announced the acquisition of DeepConverse, a Generative AI-based support automation platform. DeepConverse enables AI-powered search and allows enterprises to automate customer service processes with…
