The customer experience and BPO provider’s new CEO will focus on sustainable expansion, employee experience and long-term client relationships as the company grows its global operations. Ethos Support, a global…
Recognition highlights TP’s ability to combine global scale, localized execution, AI-driven innovation and customer-focused delivery across Latin America. TP has received Frost & Sullivan’s 2026 Latin America Competitive Strategy Leadership…
Certification establishes an independently audited AI management framework designed to support enterprise risk management, data privacy and regulatory readiness Airship, a mobile-first customer experience company, has achieved ISO 42001 certification,…
New platform combines AI-driven issue investigation, omnichannel customer service, and support analytics in a unified workspace Hiver has launched Hiver Omni, an agentic AI-powered omnichannel customer service platform designed to…
Leadership changes aim to strengthen strategic execution, identify growth opportunities and drive long-term value creation across the global communications business 8×8, Inc. (NASDAQ: EGHT), a provider of business communications solutions,…
Former Salesforce and Telstra executive will lead go-to-market, sales and partner development for Omilia’s Agentic CX platform across Asia-Pacific Omilia has appointed David Stone as Head of APAC, tasking the…
Partnership provides growth capital and strategic support as Kipsu expands across hospitality, healthcare, and other customer experience markets Kipsu, a customer experience platform serving hospitality, healthcare, and other service-focused organizations,…
Company receives Leader positioning across Americas, APAC, and EMEA, with recognition for its vision, technology, and CX delivery capabilities Concentrix Corporation (NASDAQ: CNXC) has been named a Leader in Everest…
Nearly 20-year collaboration expands into SAP Customer Experience, with initial focus on SAP Sales Cloud v2 Trifork and SAP are expanding their nearly 20-year relationship through a new reseller agreement…
New deployment provides visibility into automated and agentic activity while helping safeguard customer interactions across digital insurance services Confused.com, a leading UK financial services comparison platform, has integrated HUMAN Sightline…
