Qualtrics Awarded a 2024 AWS Partner Award
Qualtrics, the leader and creator of the experience management category, today announced the company has been named the winner of the Healthcare Technology Partner of the Year award at the 2024 Geographic…
Verint Announces New and Unique CX/EX Scoring Bot
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead…
Freshworks Appoints Srinivasan Raghavan as Chief Product Officer
Freshworks Inc. (NASDAQ: FRSH) today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the…
Gen Z Wants Brands to Level Up Their AI Customer Service Game
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9…
NUSO Expands Cloud Contact Center Capabilities Acquiring T-Metrics
NUSO, a global provider of cloud-based communications, collaboration, and customer experience as a service for business, announced the acquisition of T-Metrics, a provider of advanced contact center solutions and communication tools for…
InMoment Launch CX Industry’s First AI-Powered Journey Insights Tool
InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced the launch of AI Journey Insights, an industry-first platform feature that transforms how enterprises understand and optimize their customer journeys.…
UK Consumers Rely on Reviews More Than Ever, Despite AI Concerns
As Black Friday ushers in the busiest shopping season of the year, a new survey from Reputation reveals a significant shift in UK consumer behaviour, with 68% of consumers now turning to…
8×8 CX Transformation Drives Continued Customer Adoption and Momentum
8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the company’s CX transformation continues to drive adoption of its AI-powered…
Airship Announces 2024 Altitude Award Winners
Mobile-first customer experience company Airship today announced the winners of the 2024 Airship Altitude Awards. Asda, bol, CIMB Singapore, Sally Beauty Holdings and The Vitamin Shoppe each won their respective award categories…
Yellow.ai ranks 156th on the Deloitte Technology Fast 500™
Yellow.ai, a global leader in AI-first customer service automation, today announced that it has ranked 156th on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications,…
