Company receives Leader positioning across Americas, APAC, and EMEA, with recognition for its vision, technology, and CX delivery capabilities Concentrix Corporation (NASDAQ: CNXC) has been named a Leader in Everest…
Nearly 20-year collaboration expands into SAP Customer Experience, with initial focus on SAP Sales Cloud v2 Trifork and SAP are expanding their nearly 20-year relationship through a new reseller agreement…
New deployment provides visibility into automated and agentic activity while helping safeguard customer interactions across digital insurance services Confused.com, a leading UK financial services comparison platform, has integrated HUMAN Sightline…
New investment will support product development, customer expansion, strategic partnerships, and Capacity’s global growth Capacity, an agentic support automation platform, has raised more than $54 million in Series E funding,…
Enterprise AI training platform expands from roleplay practice to real-call performance tracking, workflow training, and AI-powered coaching Outdoo AI, an enterprise AI roleplay and training platform for customer-facing teams, has…
3CLogic today announced the launch of AI Agent Evaluator, an automated quality assurance and scoring engine built into its Voice AI Hub to help enterprises evaluate the performance of conversational…
ibi, a business unit of Cloud Software Group, today announced that it has been named an Overall Leader in Customer Experience and Vendor Credibility in Business Intelligence (BI) in the…
Alorica Inc., a global provider of customer experience (CX) and digital transformation services, today announced the appointment of Sarah Machan-De Silva as President of Alorica Philippines and Grace Taeza as…
CallRail has announced a major expansion of Voice Assist, its AI-powered voice and text assistant, introducing real-time lead qualification and intelligent call transfer capabilities. The enhanced platform can now qualify…
iQor, a global customer experience business process outsourcing provider, has climbed 11 positions to No. 34 in the Everest Group BPS Top 50™ 2026, reflecting continued growth across its global…
