With an ever-expanding set of AI Orchestrator features and a fast-to-deploy offer for mid-sized contact centres, Odigo has announced the strategic refresh of its UK Partner Programme improving access to…
Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud’s generative AI (gen AI) technology – including the Vertex AI platform, Gemini…
Fabric, a leader in care delivery and consumer experience, announced major updates to its Virtual Care platform, including the launch of a subscription-based care model that brings consumer-grade convenience and…
Today, Amazon.com Inc (NASDAQ: AMZN) introduced Amazon Nova Sonic, a new foundation model that unifies speech understanding and speech generation into a single model, to enable more human-like voice conversations in artificial…
8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced 8×8 JourneyIQ, giving businesses the ability to seamlessly track, predict,…
Workato®, the leading Enterprise Orchestration platform, announced the acquisition of DeepConverse, a Generative AI-based support automation platform. DeepConverse enables AI-powered search and allows enterprises to automate customer service processes with…
Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for…
Jotform, a leading online form builder and automation platform, today announced the launch of Jotform Boards. This powerful new product auto-generates tasks from form responses, AI Agent conversations and every communication…
Medallia, Inc., the global leader in customer and employee experience, today announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming…
C1, a global technology solution provider elevating connected human experiences, announced it has been named the 2024 North America Partner of the Year by Genesys®, a global cloud leader in…
