A new global study reveals that most customer experience (CX) leaders prefer combining artificial intelligence with human expertise rather than relying entirely on automated systems. The findings highlight a growing…
A leading customer experience technology provider has introduced an expanded suite of solutions designed to help businesses create more engaging and consistent interactions across physical locations. The update focuses on…
Two advanced technology providers have entered into a strategic partnership to develop a fully managed AI-driven workforce solution aimed at transforming customer communication and service operations for global enterprises. This…
Frost & Sullivan has honored Flytxt with the 2025 Global Company of the Year Recognition in the Global Agentic AI for Customer Experience (CX) industry. The recognition underscores Flytxt’s pioneering role in leveraging…
Competitive Strategy Leadership Recognition in the Business Process Outsourcing (BPO) Customer Experience (CX) Outsourcing Industry for its AI-enabled Revenue-as-a-Service sales solution. Frost & Sullivan’s independent analysis highlights TP’s ability to…
Trilliad, a market-leading growth services provider, today announced the findings of its comprehensive “2025 Trilliad Sustainable Growth Study,” revealing that collaboration across internal teams is vital for B2B organizations seeking…
Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, released new research indicating that nearly all businesses plan to incorporate artificial intelligence into their customer communications this…
Meltwater, a global leader in media, social and consumer intelligence, announces a partnership with 8×8, Inc.through the 8×8 Technology Partner Ecosystem, empowering businesses to connect with customers through social media more…
NuORDER by Lightspeed, a leading B2B commerce platform powering wholesale buying and selling, has been selected by NK Retail, operating within NK, a world-class department store and one of Scandinavia’s leading luxury…
800.com, a cloud-based call tracking provider trusted by over 45,000 small businesses, announced a new integration with Google Ads. This release enables businesses to directly connect phone calls with their…
