New investment will support product development, customer expansion, strategic partnerships, and Capacity’s global growth Capacity, an agentic support automation platform, has raised more than $54 million in Series E funding,…
Enterprise AI training platform expands from roleplay practice to real-call performance tracking, workflow training, and AI-powered coaching Outdoo AI, an enterprise AI roleplay and training platform for customer-facing teams, has…
3CLogic today announced the launch of AI Agent Evaluator, an automated quality assurance and scoring engine built into its Voice AI Hub to help enterprises evaluate the performance of conversational…
ibi, a business unit of Cloud Software Group, today announced that it has been named an Overall Leader in Customer Experience and Vendor Credibility in Business Intelligence (BI) in the…
Alorica Inc., a global provider of customer experience (CX) and digital transformation services, today announced the appointment of Sarah Machan-De Silva as President of Alorica Philippines and Grace Taeza as…
CallRail has announced a major expansion of Voice Assist, its AI-powered voice and text assistant, introducing real-time lead qualification and intelligent call transfer capabilities. The enhanced platform can now qualify…
iQor, a global customer experience business process outsourcing provider, has climbed 11 positions to No. 34 in the Everest Group BPS Top 50™ 2026, reflecting continued growth across its global…
Fusion Connect, a provider of managed communications, connectivity and cloud solutions, has announced the availability of its AI-powered Contact Center as a Service (CCaaS) platform, alongside a flat-fee pricing model…
Upland Software, Inc. has announced that it has been recognized in the 2026 Gartner Magic Quadrant for Customer Service Knowledge Management Systems, published on July 16, 2026. The report evaluates…
Delight.ai has introduced Delight Agent Model Context Protocol (MCP), a new standards-based integration that enables AI assistants such as Claude, Codex, Cursor, and other MCP-compatible clients to securely access and…
