Former Five9 and Aspect Software product executive to lead the company’s expansion of AI-powered contact center technology across regulated industries LinkLive has appointed Mike Bourke as Chief Executive Officer, bringing…
Telgorithm has introduced its new Rich Communication Services (RCS) Business Messaging suite, featuring one of the industry’s first session-based Conversational RCS billing models designed to support scalable AI-powered customer interactions.…
Pegasystems has introduced Pega Customer Engagement Studio, a new agentic AI-powered workspace designed to help marketing teams create, launch, and optimize personalized customer engagement campaigns more efficiently. Announced at the…
New AI-powered enhancements help businesses transform SMS conversations into actionable engagement insights and measurable revenue opportunities. TextUs, a business text messaging platform for sales, recruiting, and customer engagement teams, has…
OnRamp has announced the launch of OnRamp Aero, a new suite of AI-powered agents designed to automate and optimize customer onboarding, engagement, and post-sales operations. The company says Aero is…
The Hashgraph Group has introduced BrandBoost, a new SaaS platform designed to help enterprises modernize loyalty programs through real-time interaction, gamification, and tokenized rewards. Built for today’s digital-first economy, BrandBoost…
A customer engagement technology company has introduced a new AI quality assurance solution designed to help enterprises continuously evaluate, monitor, and improve AI-generated responses before issues affect customers. The platform…
A major development in the technology services space highlights how combined expertise can help organizations modernize and enhance customer experience systems using advanced AI-driven solutions. This collaboration focuses on delivering…
Global cloud communications platform Infobip today announces its predictions for 2026, spotlighting transformative trends set to redefine how businesses engage customers and operate across sectors. Central to these shifts are the mainstream…
Iterable, the AI-native customer engagement platform, today unveiled the latest breakthrough in its rapidly expanding agentic marketing suite: the Model Context Protocol (MCP) Server. This new access layer gives developers and…
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