Sobot, a leading AI customer contact solution provider, unveiled its “AI-First” strategy at a media launch event this month. The move elevates Sobot AI with five pillars, including Omnichannel AI,…
Reynwood Communications, the premier provider of hosted voice solutions and unified communications for small to mid-sized businesses, announced the launch of TextAware, powered by Clerk Chat, a new service that…
Less than 3 years after its arrival to the region, Globant confirms its bet for Middle East, with its first regional HQ and an ambitious expansion plan The global digital transformation company,…
Axtria Inc., an AI-first data analytics innovator transforming life sciences, released the findings of its new Customer Engagement Planning and Execution Benchmarking Study. The study, based on anonymized data from 16…
A new Transaction Network Services (TNS) survey released finds that the rise in scams and persistently high volume of robocalls is driving consumer demand for businesses to brand their calls.…
ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate and ibex Wave iX AI Virtual Agent have each earned…
Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge Solutions. The SPARK Matrix offers…
Cloudera, the only true hybrid platform for data, analytics, and AI, released the findings of its latest survey report, “The Future of Enterprise AI Agents.” The survey polled nearly 1,500…
Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud, has been recognized an Essential App for HubSpot. The…
ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that Philippine Airlines (PAL), the Philippines’ flag carrier and only full-service…
