Verint®, The Customer Engagement Company®, announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes…
In an era where communication channels are inundated with an overwhelming number of unsolicited messages, the automotive industry faces a unique challenge. Recent statistics have found that nearly 26% of…
LeapXpert, the responsible business communication pioneer, announced the launch of Maxen™, a patented GenAI application that improves the productivity of relationship managers and enriches their communications with clients. Maxen produces Communication…
Cohora, a Customer Activation & Engagement platform that enables brands to drive greater customer growth, retention, and advocacy, announced that it has won the MarTech Award for Innovation and a Gold Stevie Sales…
Leading customer engagement platform Total Expert has reached a new development milestone in its insurance offerings through a partnership with Cogneesol. The partnership positions users to multiply the efficacy of their customer…
Amplified Intelligence, the most trusted source for accurate attention measurement, has joined forces with Snapchat on a market-leading approach to assess how augmented reality (AR) Lenses captivate audiences. Conducted in…
Telesign, the leading provider of customer identity and engagement solutions, released the second set of data from its 2024 Trust Index Report. Among the new findings, nearly one in three…
iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced the appointment of Jason Grier as Chief Commercial Officer. Grier will lead iQor’s sales, marketing, and go-to-market…
The global consultancy Credera, in collaboration with Areteans, a Global Elite Partner of Pega, the leading enterprise artificial intelligence (AI) provider, announced the launch of their Connected Marketing Platform. This innovative solution is…
Cohora, a customer activation and engagement platform company that enables brands to drive greater customer growth, retention, and advocacy, announced a $2.5 million round of additional seed funding. The round…
