ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that it was named a winner of the Artificial Intelligence Excellence Award by the Business Intelligence Group. The…
Cresta, a leading provider of generative AI for contact centers, announced that the Business Intelligence Group has named them a winner in the organizational knowledge management category of the Artificial Intelligence Excellence Awards…
TextUs, announced the release of its eagerly anticipated 2024 State of SMS Engagement Report. This comprehensive analysis offers unmatched insights into the evolving landscape of business communication, revealing the efficacy of…
Verint®, The Customer Engagement Company®, announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes…
In an era where communication channels are inundated with an overwhelming number of unsolicited messages, the automotive industry faces a unique challenge. Recent statistics have found that nearly 26% of…
LeapXpert, the responsible business communication pioneer, announced the launch of Maxen™, a patented GenAI application that improves the productivity of relationship managers and enriches their communications with clients. Maxen produces Communication…
Cohora, a Customer Activation & Engagement platform that enables brands to drive greater customer growth, retention, and advocacy, announced that it has won the MarTech Award for Innovation and a Gold Stevie Sales…
Leading customer engagement platform Total Expert has reached a new development milestone in its insurance offerings through a partnership with Cogneesol. The partnership positions users to multiply the efficacy of their customer…
Amplified Intelligence, the most trusted source for accurate attention measurement, has joined forces with Snapchat on a market-leading approach to assess how augmented reality (AR) Lenses captivate audiences. Conducted in…
Telesign, the leading provider of customer identity and engagement solutions, released the second set of data from its 2024 Trust Index Report. Among the new findings, nearly one in three…
