Incisiv, in partnership with Talkdesk®, Inc., released the 2024 Retail Customer Experience (CX) Index, offering a comprehensive assessment of how effectively top retailers meet customer expectations in an increasingly digital-first shopping environment.…
ChurnZero, the platform and partner for customer success, has launched its second certification for ChurnZero users. The ChurnZero Configuration Essentials Certification focuses on configuring the customer success software platform’s powerful automation, health scoring, and reporting…
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today announces the appointment of Douglas Hanna as the company’s first President and…
GoTo, the company making business communications, IT management, and support easy, today announced the launch of GoTo Connect CX, the most extensive suite of affordable, AI-powered, multichannel customer experience (CX)…
Alchemer, a global leader in customer feedback management and voice of customer technology, announced the appointment of Martin Mrugal as the company’s new chief executive officer, effective immediately. With more…
Zayo, a leading communications infrastructure provider, and RingCentral, Inc., a leading global provider of trusted AI communications for businesses of all sizes, announced a strategic relationship to launch a new…
Recently Frost & Sullivan assessed the customer experience management services industry, and based on its findings, recognizes Transcom with the 2024 Asia-Pacific and North American Competitive Strategy Leadership Award for its outstanding experience managing the interactions between brands and consumers…
UK companies are losing a considerable sum of money each year due to poor website experience despite spending a substantial amount on marketing technology. This is according to research by…
A third (34%) of Brits admit that they have given up following cyber security best practice because it feels like an impossible task, according to research from Thales. The research, which…
