mPulse®, a leading provider of Health Experience and Insights (HXI) technology, announced it has acquired Zipari, Inc., a leader in healthcare consumer experience technology. The acquisition demonstrates mPulse’s continued execution of its…
Alation Inc., the data intelligence company, announced a partnership with Salesforce to deliver trusted, governed data across the enterprise. Alation provides a bidirectional integration that seamlessly delivers data governance and…
8×8, Inc., a leading business communications, CX and CPaaS platform provider, announced expanded availability of Video Elevation capabilities for 8×8 Contact Center. The new digital engagement capabilities enable contact center…
Barceló Hotel Group, the hotel division of the Barceló Group with more than 190 four and five-star urban and holiday hotels across 26 countries, is leveraging Tealium’s real-time CDP, built on Amazon Web…
Inspiro, a leading global CX outsourcing company, proudly announces that it has been awarded a Silver Stevie® Award in the Best Business Technology Pivot category at the 21st Annual International Business Awards®. This…
Bucher + Suter announced the launch of b+s Elevate, a complete cloud contact center solution built for Salesforce, powered by Webex Contact Center, and seamlessly integrated with Salesforce Service Cloud…
Authenticx, the new standard in healthcare for listening to customer voices at scale, has released its 2024 Customer Voices in Healthcare Report. The fifth edition of the report highlights the impact…
NICE announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. The move to…
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion of their customer base if the customer experience is compromised,…
