Bucher + Suter Introduces b+s Elevate
Bucher + Suter announced the launch of b+s Elevate, a complete cloud contact center solution built for Salesforce, powered by Webex Contact Center, and seamlessly integrated with Salesforce Service Cloud…
Authenticx Demonstrates How Conversation Data is Reshaping Healthcare
Authenticx, the new standard in healthcare for listening to customer voices at scale, has released its 2024 Customer Voices in Healthcare Report. The fifth edition of the report highlights the impact…
Arrow XL Taps NICE CXone for AI-Powered CX and Full Digital Portfolio
NICE announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. The move to…
Verint is a Category Leader in CX Management in ISG Research Report
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
One Bad AI Experience Could Drive Customers Away
As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion of their customer base if the customer experience is compromised,…
Kustomer unveiled its “2024 AI and Customer Service Index
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today unveiled its “2024 AI and Customer Service Index,” which provides an in-depth analysis of…
Horatio Launches OOH Campaign To Transform CX Outsourcing Perceptions
Horatio, the modern outsourcing company disrupting the way companies work through cutting-edge CX services to transform business efficiency, launched their first OOH campaign in New York City where the company is…
Guided CX™ usage nearly triples, new data reveals
Glance, the leader in Guided CX™ solutions, released new data about the adoption of its Guided CX platform. From 2020 to 2024, Glance Guided CX sessions — in which businesses…
NICE named as undisputed leader in Metrigy’s CCaaS MetriRank 2024 report
NICE announced that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was also named the top leader…
Verint is a Category Leader in CX Management in ISG Research Report
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
