Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today unveiled its “2024 AI and Customer Service Index,” which provides an in-depth analysis of…
Horatio, the modern outsourcing company disrupting the way companies work through cutting-edge CX services to transform business efficiency, launched their first OOH campaign in New York City where the company is…
Glance, the leader in Guided CX™ solutions, released new data about the adoption of its Guided CX platform. From 2020 to 2024, Glance Guided CX sessions — in which businesses…
NICE announced that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was also named the top leader…
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
Incisiv, in partnership with Talkdesk®, Inc., released the 2024 Retail Customer Experience (CX) Index, offering a comprehensive assessment of how effectively top retailers meet customer expectations in an increasingly digital-first shopping environment.…
ChurnZero, the platform and partner for customer success, has launched its second certification for ChurnZero users. The ChurnZero Configuration Essentials Certification focuses on configuring the customer success software platform’s powerful automation, health scoring, and reporting…
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today announces the appointment of Douglas Hanna as the company’s first President and…
GoTo, the company making business communications, IT management, and support easy, today announced the launch of GoTo Connect CX, the most extensive suite of affordable, AI-powered, multichannel customer experience (CX)…
