CleverTap, the all-in-one engagement platform, announced its selection by Umob, the Netherlands’ premier super-mobility platform; Umob combines all-electric e-mopeds, scooters, bikes, cabs and public transport within one app. Through CleverTap’s…
MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer Experience (CX) company specializing in solutions to enhance customer experience for businesses through a variety…
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the…
Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform™, committing to a single, unified platform that encompasses Avaya solutions for customer experience…
Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced new transformative AI for its rebranded flagship…
Genesys®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan. 31, 2024). After achieving the highest new annual contract value (ACV)…
C1, the global technology solution provider elevating connected human experiences, announced two executive promotions into roles instrumental in driving the company’s transformation and growth strategy. Meghan Keough has been named the company’s…
parcelLab today announced it has launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to better serve customers and…
Havas CX announced today the appointment of Arthur Fullerton as global Chief Technology Officer. Fullerton transitions from his role at Publicis Groupe to lead the technology practice for the global network. He will…
NICE announced that NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group. Enlighten AutoSummary, NICE’s AI purpose-built for CX, seamlessly combines proprietary, industry-specific…
