Havas CX announced today the appointment of Arthur Fullerton as global Chief Technology Officer. Fullerton transitions from his role at Publicis Groupe to lead the technology practice for the global network. He will…
NICE announced that NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group. Enlighten AutoSummary, NICE’s AI purpose-built for CX, seamlessly combines proprietary, industry-specific…
Vyond, the leading AI video creation platform for the enterprise, announced the expansion and relocation of its Chicago office. The company’s new location at 401 N. Morgan Street opens after a year…
Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of Intelligent Messaging, its end-to-end messaging solution, to create unified brand experiences across touchpoints and channels by blending AI assistance…
Akooda has been named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2024. This year’s list shines a spotlight on businesses that are shaping industry and…
MetTel, a digital transformation and communications leader and four-time Gartner Magic Quadrant leader, has won three Stevie Awards in the 18th Annual Stevie Awards for Sales & Customer Service. This marks…
InMoment®, the leading provider of Experience Improvement (XI)™, has announced that client, Swiss Post Ltd, a leader in logistics and postal services and one of Switzerland’s largest employers is driving a transformative Customer…
SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership with Five9, the provider of the Intelligent CX Platform. SuccessKPI solutions are now available on the Five9 CX Marketplace,…
8×8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced it continues to be recognized in prominent industry awards, including recent recognitions from Constellation Research, G2,…
Medallia, Inc., the global leader in customer and employee experience, announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice…
