Avaya, a global leader in customer experience and communications solutions, announced that two of its solutions have been recognized by Constellation Research in its latest ShortLists™: Avaya Experience Platform™ (AXP) Public Cloud for Contact…
Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. With the industry’s first full lifecycle platform…
NICE announced that Banco PAN, a complete digital banking and consumer platform in Brazil, has found significant improvements moving from the incumbent, on-premises solution to NICE CXone, the industry-leading cloud-native CX…
Iterable, the AI-powered customer communication platform, announced it has expanded its global footprint with a new office in Lisbon, Portugal. Iterable’s Lisbon office will serve as a cross-functional center for…
HumanFirst, a prompt and data engineering platform for Generative AI (GenAI), announced their expansion into the Communications Platform as a Service (CPaaS) market to accelerate time to GenAI value for CPaaS providers…
UK-based market research consultancy Futuresource Consulting and Boston-based market research firm BCC Research have announced a strategic merger of the two companies. The move will lay the foundations for an era…
Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding customer…
Dentsu announced the official launch of Merkury for Media, the network’s latest offering within its unrivaled global data, identity, and insights platform, Merkury. The new product is the only one…
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced that its comprehensive portfolio of counter-fraud products and solutions, Vonage Protection Suite, has received a Best…
Coveo, a leading provider of enterprise AI Search, Recommendations and Generative Experience platforms that enable individualized, connected, and trusted digital experiences at scale with unified relevance, today announced two new…
