Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the launch of Sprinklr Digital Twin – a new AI technology that goes far beyond traditional conversational AI chat bots. Sprinklr Digital…
Enghouse Interactive, a global leader in contact center and video technology solutions, is proud to announce a strategic partnership with Voxtron, the premier provider of call center solutions in the Middle…
Mitel®, a global leader in business communications, announced the winners of its annual Mitel Next Awards for the Americas region. These awards celebrate and acknowledge Mitel partners for remarkable growth…
Avaya, a global leader in customer experience and communications solutions, announced that two of its solutions have been recognized by Constellation Research in its latest ShortLists™: Avaya Experience Platform™ (AXP) Public Cloud for Contact…
Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. With the industry’s first full lifecycle platform…
NICE announced that Banco PAN, a complete digital banking and consumer platform in Brazil, has found significant improvements moving from the incumbent, on-premises solution to NICE CXone, the industry-leading cloud-native CX…
Iterable, the AI-powered customer communication platform, announced it has expanded its global footprint with a new office in Lisbon, Portugal. Iterable’s Lisbon office will serve as a cross-functional center for…
HumanFirst, a prompt and data engineering platform for Generative AI (GenAI), announced their expansion into the Communications Platform as a Service (CPaaS) market to accelerate time to GenAI value for CPaaS providers…
UK-based market research consultancy Futuresource Consulting and Boston-based market research firm BCC Research have announced a strategic merger of the two companies. The move will lay the foundations for an era…
Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding customer…
