Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing outdated ticket-based systems,…
CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030 CloudInteract, a…
Deloitte Digital’s “2024 Global Contact Center Survey” highlights contact center trends and priorities for service leaders. With insights from 600 senior contact center leaders across the U.S., Australia, Canada, Japan and the U.K., the report…
Legion Technologies, an innovator in workforce management (WFM), today announced a $50 million growth round led by Riverwood Capital with strategic participation from existing investors, including Norwest, Stripes, Webb Investment Network, and…
Glia, the leader in customer interaction technology, has been named one of the 2024 Best Places to Work in Financial Technology by Arizent and Best Companies Group for the third year in…
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr Surveys. Built on Sprinklr’s Unified-CXM platform, Sprinklr Surveys marks the company’s entry into the Customer…
Nintex, a leader in process intelligence and automation, has promoted two seasoned internal leaders to global roles in partner and customer experience. Christian Lucarelli has been appointed Vice President and Head of…
KLaunch, a leader in omni-channel conversational AI technologies, announced a strategic collaboration with Slalom Consulting, a global business and technology consulting company. This alliance marks a significant milestone for enterprise customers…
Yellow.ai, a global leader in generative AI-powered customer service automation, launched Orchestrator LLM, an industry-first agent model that determines the most suitable next step while engaging in personalized, contextually aware conversations. By retaining…
Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking place May 13 to 15 in Denver. At the event, Glance will showcase its innovative,…
