UK-based market research consultancy Futuresource Consulting and Boston-based market research firm BCC Research have announced a strategic merger of the two companies. The move will lay the foundations for an era…
Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding customer…
Dentsu announced the official launch of Merkury for Media, the network’s latest offering within its unrivaled global data, identity, and insights platform, Merkury. The new product is the only one…
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced that its comprehensive portfolio of counter-fraud products and solutions, Vonage Protection Suite, has received a Best…
Coveo, a leading provider of enterprise AI Search, Recommendations and Generative Experience platforms that enable individualized, connected, and trusted digital experiences at scale with unified relevance, today announced two new…
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of Amitabh Misra as Chief Technology Officer (CTO), effective April 1, 2024. Misra will lead all R&D teams…
NICEannounced that Triple Impact Connections, a veteran-owned BPO firm based in the United States, has selected the industry-leading NICE CXone platform to help drive great customer service and long-term value. With the move to CXone,…
ASC Technologies, a leading provider of comprehensive recording and analytics tools, announces its successful certification for Webex Calling with Webex by Cisco, a leading provider of collaboration technologies powering hybrid work…
Invoca, the leading revenue execution platform for revenue teams, has won the CX Award for ‘Best Conversational Intelligence Solution’ of 2024. CX the leading international news publication honouring excellence in CX technology,…
GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Velocity Network. Velocity Network is focused on delivering an exceptional customer experience over an advanced…
