• September 27, 2024
  • 3 minutes Read
Caju AI announced collaboration with Proofpoint

Caju AI, an innovator in Generative (Gen) AI-powered customer engagement, announced the integration of Proofpoint’s advanced Archiving and Compliance capabilities with Caju AI’s customer engagement platform. This collaboration provides enhanced conversation…

  • September 27, 2024
  • 3 minutes Read
Infobip and Nokia announced partnership

Infobip, the global cloud communications platform, and Nokia today announced a partnering agreement that will enable the global developer community to leverage both companies’ Application Programmable Interface (API) platforms in…

  • September 26, 2024
  • 2 minutes Read
Highmark Health appoints Craig Riner to EVP, CMO

Highmark Health announced that Craig Riner has been appointed Executive Vice President and Chief Marketing Officer. In this role, he will oversee marketing, brand experience, advertising and customer engagement across the entire organization, including…

  • September 26, 2024
  • 2 minutes Read
Tulip expands global capabilities with 10 new languages

Tulip, the global leader in customer engagement solutions including Clienteling, Associate-Customer Communications and Appointment Management, is excited to announce the expansion of its platform with the addition of 10 new language capabilities.…

  • September 26, 2024
  • 3 minutes Read
Verint announces Q4 FYE 2024 Results

Verint®, The Customer Engagement Company™, announced results for the three months and year ended January 31, 2024 (FYE 2024). Revenue for the three months ended January 31, 2024 was $265 million, representing…

  • September 26, 2024
  • 8 minutes Read
Twilio launches Unified Profiles and Agent Copilot

By embedding data provided by Twilio Segment’s ‘Golden’ Customer Profiles in Flex, employees have deeper insights into customer behaviors and preferences, enabling more tailored interactions This marks the first of…