ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Amanda Gunter has been named Vice President of Business Development. Gunter brings more…
Braze, the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, announced several new AI features across its platform designed to inspire marketers’ creativity and increase efficiency in delivering more…
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced it has been recognized as 2024 Adobe Digital Experience ISV Resell Partner of the…
Tulip, a leading cloud-based retail customer engagement platform provider, is excited to announce the extension of its partnership with 7 For All Mankind, the renowned American denim brand. This strategic decision underscores…
ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that it was named a winner of the Artificial Intelligence Excellence Award by the Business Intelligence Group. The…
Cresta, a leading provider of generative AI for contact centers, announced that the Business Intelligence Group has named them a winner in the organizational knowledge management category of the Artificial Intelligence Excellence Awards…
TextUs, announced the release of its eagerly anticipated 2024 State of SMS Engagement Report. This comprehensive analysis offers unmatched insights into the evolving landscape of business communication, revealing the efficacy of…
Verint®, The Customer Engagement Company®, announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes…
In an era where communication channels are inundated with an overwhelming number of unsolicited messages, the automotive industry faces a unique challenge. Recent statistics have found that nearly 26% of…
LeapXpert, the responsible business communication pioneer, announced the launch of Maxen™, a patented GenAI application that improves the productivity of relationship managers and enriches their communications with clients. Maxen produces Communication…
