ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX, its AI-enabled CX solution suite, won the 2024 Contact Center…
Emplifi, a leading customer engagement platform, today announced it has been recognized in ‘The 2024 CRM Top 100’ list of vendors by Destination CRM, a property of CRM Media and division of…
NLX®, the AI platform powering advanced conversational experiences for the world’s most admired brands, today announces it has acquired Radish Systems and its patented ChoiceView® technology which seamlessly adds visual…
Zoom Video Communications, Inc. recently demonstrated its advanced customer engagement technologies at the Customer Experience Management (CEM) Africa Summit 2024. Held from July 30 to August 1, 2024, at the Century City Conference…
GoTo, the company making IT management, support, and business communications easy, announced that WhatsApp, the most popular messaging platform in the world, has been added as a new Customer Engagement channel within GoTo Connect.…
Brand Engagement Network (BEN), an emerging provider of safe, personalized customer engagement AI, Vybroo, a company that connects brands with customers through innovative audio messaging strategies, and Farmacia Roma, a pharmacy chain based in…
MSG91, a leading name in the Customer Solution Platform, proudly announces the availability of its WhatsApp Business API solution. Trusted by over 30,000 global businesses, MSG91 continues to drive innovation and…
CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, announced they are partnering with Tollring to deliver advanced call analytics on…
Lightspeed Commerce Inc., the one-stop commerce platform empowering merchants to provide the best omnichannel experiences, proudly announces the release of its third annual Sustainability Report. This report continues Lightspeed’s mission to…
GOCare, a leading provider of digital experience software, is excited to announce a strategic partnership with Blue Stream Fiber. This collaboration will enhance digital customer engagement for Blue Stream Fiber subscribers through…
