Medallia, Inc., the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, today announced that they are working with New Look to improve customer experience (CX) across its…
Chilean startup Videsk, a cloud-based video contact center enabling face-to-face communication via video calls on websites, mobile apps, kiosks, and IoT devices, has established a strong presence across Latin America in industries spanning Mexico, Argentina, Peru, El…
Forsta, a leading provider of experience measurement, data analytics, and insights, today unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform. The release of these new Forsta…
Global communications platform Infobip has been ranked as the second-highest scoring Communications Platform as a Service (CPaaS) provider in analyst firm Metrigy’s latest CPaaS MetriRank Report. Infobip stands out for its stellar…
KS&R, an industry-leading strategic consultancy and marketing research firm, today announced the launch of the first AI-augmented service from the firm’s Amplify AI initiative. This innovative solution evaluates the quality of…
Voiso, a global leader in contact center software, is redefining how businesses leverage data to transform customer experiences. In his latest insights, Gregor Potocar, Voiso’s Chief Revenue Officer, emphasizes the critical role…
CallTower, a global leader in cloud-based communications (unified communications, contact center, and collaboration solutions), is pleased to announce the successful acquisition of Genesys-led, CCaaS (Contact Center as a Service) provider,…
State and Local Government organizations have long been perceived as slow, siloed, and outdated when it comes to constituent experience. Constituents often face long hold times, repetitive questions from different agents,…
outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a team of…
FusionWrx, a premiere Northern Kentucky marketing agency specializing in creative digital solutions, is excited to announce the launch of a new website for Earl Franks Flooring, a trusted leader in…
