Cart.com, a leading unified commerce solutions provider, has issued new survey findings among 351 retail operations leaders detailing investment priorities for 2025. In the survey, 74% of respondents indicated that they are…
OpenText™ (NASDAQ: OTEX), (TSX: OTEX) has been recognized as a Leader in four 2024 IDC MarketScape reports solidifying the company’s delivering against today’s biggest industry challenges. The OpenText Experience Cloud suite of solutions, in…
TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business process…
Cresta, the leading contact center AI platform for human and AI agents, today announced AI Analyst – a new natural-language interface that empowers organizations to quickly uncover insights into business strategy, customer…
Reputation, the global leader in reputation performance management, announced a strategic expansion of its platform, introducing powerful new features designed to enhance the sources of feedback data, increase the dimensions of…
Medallia, Inc., the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, today announced that they are working with New Look to improve customer experience (CX) across its…
Chilean startup Videsk, a cloud-based video contact center enabling face-to-face communication via video calls on websites, mobile apps, kiosks, and IoT devices, has established a strong presence across Latin America in industries spanning Mexico, Argentina, Peru, El…
Forsta, a leading provider of experience measurement, data analytics, and insights, today unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform. The release of these new Forsta…
Global communications platform Infobip has been ranked as the second-highest scoring Communications Platform as a Service (CPaaS) provider in analyst firm Metrigy’s latest CPaaS MetriRank Report. Infobip stands out for its stellar…
KS&R, an industry-leading strategic consultancy and marketing research firm, today announced the launch of the first AI-augmented service from the firm’s Amplify AI initiative. This innovative solution evaluates the quality of…
