Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership drives…
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, has appointed Jan R. Hauser, a global finance leader and retired PricewaterhouseCoopers (PwC) partner, and Stephen M. Ward, Jr., a former…
Intermedia Cloud Communications, a global leader in AI-powered communications, today introduced the industry’s first solution to fully embed unified communications (UC) and customer experience (CX) capabilities directly within the Microsoft Teams application.…
Cart.com, a leading unified commerce solutions provider, has issued new survey findings among 351 retail operations leaders detailing investment priorities for 2025. In the survey, 74% of respondents indicated that they are…
Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that its leading enterprise AI agent…
Cart.com, a leading unified commerce solutions provider, has issued new survey findings among 351 retail operations leaders detailing investment priorities for 2025. In the survey, 74% of respondents indicated that they are…
OpenText™ (NASDAQ: OTEX), (TSX: OTEX) has been recognized as a Leader in four 2024 IDC MarketScape reports solidifying the company’s delivering against today’s biggest industry challenges. The OpenText Experience Cloud suite of solutions, in…
TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business process…
Cresta, the leading contact center AI platform for human and AI agents, today announced AI Analyst – a new natural-language interface that empowers organizations to quickly uncover insights into business strategy, customer…
Reputation, the global leader in reputation performance management, announced a strategic expansion of its platform, introducing powerful new features designed to enhance the sources of feedback data, increase the dimensions of…
