Medallia, Inc., the global leader in customer and employee experience, today announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming…
C1, a global technology solution provider elevating connected human experiences, announced it has been named the 2024 North America Partner of the Year by Genesys®, a global cloud leader in…
Today at Enterprise Connect 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite of Genesys Cloud™ AI capabilities designed to empower supervisors. These innovations help organizations navigate…
NLX, the AI platform powering advanced conversational experiences for the world’s most admired brands, today announced the results of a commissioned survey of U.S. executives in companies with 5,000 or…
While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study from Forrester Consulting, commissioned by TransUnion…
Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today it has maintained its leadership position on the Aspire Leaderboard. Produced by independent advisory firm…
DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, has been selected by Parfois Group, a leading Portuguese fashion brand, to improve and enhance the customer experience with…
Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to…
MaxIQ, the first AI-powered Customer Journey Management platform designed to maximize customer lifetime value, today announced it has raised $7.8 million in funding. The company’s Seed round was led by Dell…
RingCentral, Inc. (NYSE: RNG), a leading global provider of AI-powered trusted communications, and Cox Business, a leading provider of advanced cloud, managed IT and fiber-based network solutions, today announced a new…
