Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today announces the appointment of Douglas Hanna as the company’s first President and…
GoTo, the company making business communications, IT management, and support easy, today announced the launch of GoTo Connect CX, the most extensive suite of affordable, AI-powered, multichannel customer experience (CX)…
Alchemer, a global leader in customer feedback management and voice of customer technology, announced the appointment of Martin Mrugal as the company’s new chief executive officer, effective immediately. With more…
Zayo, a leading communications infrastructure provider, and RingCentral, Inc., a leading global provider of trusted AI communications for businesses of all sizes, announced a strategic relationship to launch a new…
Recently Frost & Sullivan assessed the customer experience management services industry, and based on its findings, recognizes Transcom with the 2024 Asia-Pacific and North American Competitive Strategy Leadership Award for its outstanding experience managing the interactions between brands and consumers…
UK companies are losing a considerable sum of money each year due to poor website experience despite spending a substantial amount on marketing technology. This is according to research by…
A third (34%) of Brits admit that they have given up following cyber security best practice because it feels like an impossible task, according to research from Thales. The research, which…
As Black Friday approaches on November 24, millions of Brits are gearing up for the annual shopping sales event of the year, eager to snag the best deals. However, amid…
Amid a proliferation of purchasing options and budget concerns surrounding sustained inflationary pressures, online retailers are struggling to meet rising consumer expectations around the globe. This is according to an…
