NICE announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. The move to…
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion of their customer base if the customer experience is compromised,…
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today unveiled its “2024 AI and Customer Service Index,” which provides an in-depth analysis of…
Horatio, the modern outsourcing company disrupting the way companies work through cutting-edge CX services to transform business efficiency, launched their first OOH campaign in New York City where the company is…
Glance, the leader in Guided CX™ solutions, released new data about the adoption of its Guided CX platform. From 2020 to 2024, Glance Guided CX sessions — in which businesses…
NICE announced that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was also named the top leader…
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category…
Incisiv, in partnership with Talkdesk®, Inc., released the 2024 Retail Customer Experience (CX) Index, offering a comprehensive assessment of how effectively top retailers meet customer expectations in an increasingly digital-first shopping environment.…
ChurnZero, the platform and partner for customer success, has launched its second certification for ChurnZero users. The ChurnZero Configuration Essentials Certification focuses on configuring the customer success software platform’s powerful automation, health scoring, and reporting…
