Vonage,a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has announced the launch of Vonage RCS (Rich Communications Services) through the Vonage Messages API and…
Glance, a leading provider of Guided Customer Experience (CX) solutions, announced that its Guided CX™ platform is now available in AWS Marketplace, a digital catalog with thousands of software listings from…
Kleo, a prominent provider of EPOS systems and self-ordering kiosks, is excited to announce a new partnership with Londis, one of the UK’s most recognised convenience store chains. This collaboration…
mPulse®, a leading provider of Health Experience and Insights (HXI) technology, announced it has acquired Zipari, Inc., a leader in healthcare consumer experience technology. The acquisition demonstrates mPulse’s continued execution of its…
Alation Inc., the data intelligence company, announced a partnership with Salesforce to deliver trusted, governed data across the enterprise. Alation provides a bidirectional integration that seamlessly delivers data governance and…
8×8, Inc., a leading business communications, CX and CPaaS platform provider, announced expanded availability of Video Elevation capabilities for 8×8 Contact Center. The new digital engagement capabilities enable contact center…
Barceló Hotel Group, the hotel division of the Barceló Group with more than 190 four and five-star urban and holiday hotels across 26 countries, is leveraging Tealium’s real-time CDP, built on Amazon Web…
Inspiro, a leading global CX outsourcing company, proudly announces that it has been awarded a Silver Stevie® Award in the Best Business Technology Pivot category at the 21st Annual International Business Awards®. This…
Bucher + Suter announced the launch of b+s Elevate, a complete cloud contact center solution built for Salesforce, powered by Webex Contact Center, and seamlessly integrated with Salesforce Service Cloud…
Authenticx, the new standard in healthcare for listening to customer voices at scale, has released its 2024 Customer Voices in Healthcare Report. The fifth edition of the report highlights the impact…
