Unisys has received two HDI Global Service and Support Awards: “Best Customer Experience” and “Best Service and Support Manager.” These awards recognize the company’s Digital Workplace Solutions (DWS) team and their strategic…
With retailers’ preparations for peak shopping season well underway, nShift, the world leader in delivery & experience management (DMXM) software, underscores the importance of the delivery experience for customers today. A new…
Today, Avaya, a global leader in customer experience and communications solutions, outlined continued business momentum, innovation, and industry leadership in the recent quarter as the company and its extended partner ecosystem work closely…
Cogito, the leader in real-time AI guidance and coaching for the enterprise, today announced the signing of a multi-year agreement to continue its collaboration with a Fortune 25 telecommunications (telecom)…
SurveyMonkey, a global leader in online surveys and forms, today announced Priya Gill has been promoted to global head of marketing. In this role, she will lead the company’s marketing strategy and…
Qualtrics, the leader and creator of the experience management (XM) category, today announced the appointment of Gurdeep Singh Pall as its first-ever President, AI Strategy. Pall will guide the company’s AI initiatives as Qualtrics develops…
Intradiem, the leading provider of contact center automation solutions for customer service teams, recently announced that Jennifer Lee has been named to the position of President and Co-CEO, which she will serve…
Allant Group LLC, a Customer Data Orchestration company, announces the addition of Speedeon life event data to its Audience Attribute Marketplace, giving Allant clients the ability to further improve their…
Argmax, a leader in AI service provision, is proud to announce the acquisition of Ginzi, an innovative startup specializing in AI solutions for customer support teams. This strategic acquisition marks a significant…
TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced an expansion…
