MetTel, a digital transformation and communications leader and four-time Gartner Magic Quadrant leader, has won three Stevie Awards in the 18th Annual Stevie Awards for Sales & Customer Service. This marks…
InMoment®, the leading provider of Experience Improvement (XI)™, has announced that client, Swiss Post Ltd, a leader in logistics and postal services and one of Switzerland’s largest employers is driving a transformative Customer…
SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership with Five9, the provider of the Intelligent CX Platform. SuccessKPI solutions are now available on the Five9 CX Marketplace,…
8×8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced it continues to be recognized in prominent industry awards, including recent recognitions from Constellation Research, G2,…
Medallia, Inc., the global leader in customer and employee experience, announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice…
The Newcastle headquartered agency, which has offices across the UK, Europe, and North America, partnered with private equity firm NorthEdge 18 months ago to drive growth. As part of its…
Avaya, a global leader in customer experience solutions, launched their inaugural edition of the CX Force 2024 awards, celebrating designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping…
Cognigy, a global leader in AI-driven customer service solutions, announced that TMC, a global, integrated media company, has named Cognigy.AIas a 2024 CUSTOMER Product of the Year Award winner. Cognigy.AI is an advanced Conversational AI…
Frost & Sullivan recently researched the agent experience (AX) industry and, based on its findings, recognizes Intradiem with the 2024 Global New Product Innovation Award. Intradiem offers intelligent automation solutions to enhance productivity and…
MediaCo Holding Inc. (Nasdaq: MDIA) (“MediaCo”) today announced that it has acquired all of Estrella Media’s network, content, digital, and commercial operations. Among the Estrella Media brands joining MediaCo are the…
