Global Life Science Agency appoints Chief Financial Officer
The Newcastle headquartered agency, which has offices across the UK, Europe, and North America, partnered with private equity firm NorthEdge 18 months ago to drive growth. As part of its…
Avaya and International Avaya User Group unveil CX Force Awards 2024
Avaya, a global leader in customer experience solutions, launched their inaugural edition of the CX Force 2024 awards, celebrating designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping…
Cognigy receives 2024 CUSTOMER Magazine Product of the Year Award
Cognigy, a global leader in AI-driven customer service solutions, announced that TMC, a global, integrated media company, has named Cognigy.AIas a 2024 CUSTOMER Product of the Year Award winner. Cognigy.AI is an advanced Conversational AI…
Intradiem recognized with 2024 Global New Product Innovation award
Frost & Sullivan recently researched the agent experience (AX) industry and, based on its findings, recognizes Intradiem with the 2024 Global New Product Innovation Award. Intradiem offers intelligent automation solutions to enhance productivity and…
MediaCo acquires Estrella Media’s Content and Digital Operations
MediaCo Holding Inc. (Nasdaq: MDIA) (“MediaCo”) today announced that it has acquired all of Estrella Media’s network, content, digital, and commercial operations. Among the Estrella Media brands joining MediaCo are the…
IntelePeer integrates with Microsoft Azure OpenAI Service
IntelePeer, a leading AI-powered Communications Automation Platform provider, has integrated with Microsoft Azure OpenAI Service to embed OpenAI GPT into the company’s Communications Automation Platform and Intelligent Virtual Assistant (IVA), SmartAgent™. With…
PROS appoints Todd McNabb as Chief Revenue Officer
PROS® (NYSE: PRO), a leading provider of AI-powered SaaS pricing, CPQ, revenue management, and digital offer marketing solutions, today announced that Todd McNabb has joined PROS as Chief Revenue Officer. Reporting…
Bounteous x Accolite and Persado announced a strategic partnership
Bounteous x Accolite, the digital innovation partner of the world’s most ambitious brands, and Persado, the Motivation Artificial Intelligence (AI) company, announced a strategic partnership that will harness Persado’s proprietary language knowledge base…
Five9 hires Steve Blood to VP of Market Intelligence and Evangelism
Five9, provider of the Intelligent CX Platform, announced the appointment of Steve Blood as Vice President of Market Intelligence and Evangelism at Five9. Based in Europe, Blood will focus on…
Las Vegas Valley Water District chose Talkdesk to enhance CX
AI-powered contact center solutions help expedite customer support and automate tasks for water district serving approximately 1.7 million residents Las Vegas Valley Water District chooses multiple Talkdesk solutions to enhance…
