Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform™, committing to a single, unified platform that encompasses Avaya solutions for customer experience…
Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced new transformative AI for its rebranded flagship…
Genesys®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan. 31, 2024). After achieving the highest new annual contract value (ACV)…
C1, the global technology solution provider elevating connected human experiences, announced two executive promotions into roles instrumental in driving the company’s transformation and growth strategy. Meghan Keough has been named the company’s…
parcelLab today announced it has launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to better serve customers and…
Havas CX announced today the appointment of Arthur Fullerton as global Chief Technology Officer. Fullerton transitions from his role at Publicis Groupe to lead the technology practice for the global network. He will…
NICE announced that NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group. Enlighten AutoSummary, NICE’s AI purpose-built for CX, seamlessly combines proprietary, industry-specific…
Vyond, the leading AI video creation platform for the enterprise, announced the expansion and relocation of its Chicago office. The company’s new location at 401 N. Morgan Street opens after a year…
Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of Intelligent Messaging, its end-to-end messaging solution, to create unified brand experiences across touchpoints and channels by blending AI assistance…
Akooda has been named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2024. This year’s list shines a spotlight on businesses that are shaping industry and…
