Cognigy, a global leader in AI-driven customer service solutions, announced that TMC, a global, integrated media company, has named Cognigy.AIas a 2024 CUSTOMER Product of the Year Award winner. Cognigy.AI is an advanced Conversational AI…
Frost & Sullivan recently researched the agent experience (AX) industry and, based on its findings, recognizes Intradiem with the 2024 Global New Product Innovation Award. Intradiem offers intelligent automation solutions to enhance productivity and…
MediaCo Holding Inc. (Nasdaq: MDIA) (“MediaCo”) today announced that it has acquired all of Estrella Media’s network, content, digital, and commercial operations. Among the Estrella Media brands joining MediaCo are the…
IntelePeer, a leading AI-powered Communications Automation Platform provider, has integrated with Microsoft Azure OpenAI Service to embed OpenAI GPT into the company’s Communications Automation Platform and Intelligent Virtual Assistant (IVA), SmartAgent™. With…
PROS® (NYSE: PRO), a leading provider of AI-powered SaaS pricing, CPQ, revenue management, and digital offer marketing solutions, today announced that Todd McNabb has joined PROS as Chief Revenue Officer. Reporting…
Bounteous x Accolite, the digital innovation partner of the world’s most ambitious brands, and Persado, the Motivation Artificial Intelligence (AI) company, announced a strategic partnership that will harness Persado’s proprietary language knowledge base…
Five9, provider of the Intelligent CX Platform, announced the appointment of Steve Blood as Vice President of Market Intelligence and Evangelism at Five9. Based in Europe, Blood will focus on…
AI-powered contact center solutions help expedite customer support and automate tasks for water district serving approximately 1.7 million residents Las Vegas Valley Water District chooses multiple Talkdesk solutions to enhance…
Imagine a world where customers literally didn’t have to lift a finger to engage with their favorite brands. Many consumers already use basic voice commands with their phones or home…
Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system…
