Zendesk today released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 90% of industry…
Glassbox, the premier provider of AI-fueled customer intelligence solutions, today unveiled a new research report surveying digital professionals, “AI in Personalization and Privacy,” which offers critical insights into the adoption and…
Language I/O (LIO), a leader in AI-powered, multilingual customer support technology, announced a $5M fundraise led by Gutbrain Ventures, a Venture Capital firm based in Boston, MA. The fundraise included participation from several new venture firms…
Aquant, an AI-powered platform for customer and field service, is proud to announce its recognition as one of the 2024 CRM Top 100 Companies in Customer Service, Marketing, and Sales by Destination…
The Best Answer, Inc. (TBA), an AI-Powered Culture Success Platform, is pleased to announce the appointment of Ben Bilbrough as its new Chief Executive Officer, effective immediately. Ben Bilbrough brings extensive experience in startups,…
Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing outdated ticket-based systems,…
CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030 CloudInteract, a…
Deloitte Digital’s “2024 Global Contact Center Survey” highlights contact center trends and priorities for service leaders. With insights from 600 senior contact center leaders across the U.S., Australia, Canada, Japan and the U.K., the report…
Legion Technologies, an innovator in workforce management (WFM), today announced a $50 million growth round led by Riverwood Capital with strategic participation from existing investors, including Norwest, Stripes, Webb Investment Network, and…
Glia, the leader in customer interaction technology, has been named one of the 2024 Best Places to Work in Financial Technology by Arizent and Best Companies Group for the third year in…
