Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert…
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced that Prat Bhatt has been appointed to the Company’s Board of…
Amid today’s uncertain economic environment and companies’ increasing dependence on technology to provide customer service, consumer patience has dwindled with the rate of consumers who feel that companies need to improve…
FluentStream, the cloud communications provider for small and midsize organizations, today announced a strategic partnership with Allied Telecom Group, based in Arlington, Virginia. Allied provides business Internet, unified communications, voice and…
Gen AI fabric brings data engineering discipline to Gen AI application development practice Gen AI fabric streamlines development with built-in connectors for data acquisition, Gen AI-assisted data transformations, ready LLM integrations,…
Authenticx, the new standard in healthcare for listening at scale, has introduced a new generative AI solution, expanding the capacity for healthcare organizations to use recorded customer conversations as a key…
Smarsh, the global leader in digital communications compliance and intelligence, announced the successful acquisition of TeleMessage, the leader in mobile messaging and voice compliance. “The acquisition demonstrates our commitment to…
International communications enabler BICS has unveiled a new customer support AI Agent tailored for customers in China. Developed in collaboration with the conversational AI platform Cognigy, the chatbot assists customers via the…
Accenture (NYSE: ACN) has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered predictive models. The acquisition underscores ongoing investment by…
MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call…
