Crescendo, creators of the first augmented-AI customer experience (CX) platform, announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy…
Horatio, the modern outsourcing company that is disrupting the way companies work through cutting-edge CX services and transforming overall business efficiency, unveiled its newly expanded office in Santo Domingo, Dominican Republic.…
AI customer experience start-up Lorikeet unveiled its groundbreaking AI customer support platform, powered by a breakthrough, one-of-a-kind AI architecture able to resolve even the most complex customer inquiries and far surpass what’s…
NextPlane, a leading provider of interoperability and federation services for collaboration solutions, today announced a set of new software offerings – OpenCall and OpenAxys – that enable next-gen AI capabilities…
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced today it is strengthening its relationship with Amazon Web Services,…
Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX, service and product teams to segment feedback…
NPS Prism®, Bain & Company’s customer experience (CX) benchmarking service, reveals America’s customer loyalty leaders in its latest U.S. Benchmarks Report, The research measures Net Promoter ScoreSM, a widely used metric of customer sentiment…
Nucleus Research published an ROI guidebook examining the benefits of deploying experience management software provider, Qualtrics. Nucleus interviewed multiple Qualtrics customers and found the solution delivered an average ROI of 100 percent, with an…
Alorica, a global leader of next-generation customer experience solutions, announced today a new partnership with Automation Anywhere, a leader in Intelligent Automation that puts artificial intelligence (AI) to work across every aspect…
Iterable, the AI-powered customer communications platform, released the results of a new survey conducted by Wakefield Research, revealing the ways AI is transforming marketing roles, strategies, and the customer experience from the…
