CourtAvenue, named Fastest Growing Agency by Adweek, is proud to announce the appointment of Andrew Solmssen as the Executive Director, Telecom, Media & Technology (TMT). With over two decades of…
Alvaria, a pioneer in workforce management and contact center customer experience technology, servicing large global enterprises and rapidly growing consumer brands, announced the rebirth of Aspect in response to accelerated company…
Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the fourth quarter and full year ended December 31, 2023. Fourth Quarter 2023 Financial Results 2023 Financial Results “We are…
Sinch AB (publ), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it has appointed Wendy Johnstone as Executive Vice President APAC and member…
Hiya, the global leader in voice security, announces Hiya Registration, a free solution for businesses which ensures that customer-friendly calls — which respect both consumer preferences and applicable laws — are delivered without…
KDDI Web Communications Inc. has announced its partnership with Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), to bring Vonage Communications APIs…
Lufthansa, one of Europe’s leading airlines, has embarked on a transformative journey to redefine customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration with TD Reply. This cutting-edge portal enables…
Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert…
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced that Prat Bhatt has been appointed to the Company’s Board of…
Amid today’s uncertain economic environment and companies’ increasing dependence on technology to provide customer service, consumer patience has dwindled with the rate of consumers who feel that companies need to improve…
