Accenture (NYSE: ACN) has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered predictive models. The acquisition underscores ongoing investment by…
MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call…
Birdeye, the leading digital customer experience and marketing platform for local businesses and brands, has once again earned leading positions across multiple categories on the G2’s 2024 annual Best Software Awards. The company…
AI Robotics platform specialist Integrit announced on the 1st that it is commercializing a groundbreaking generative AI hardware device called ‘Stella’. Stella automatically generates expressive behaviors for robots by applying large language models (LLMs) and…
Gathr Data Inc. today unveiled its plan to formally launch a set of Generative AI (Gen AI) capabilities, that will significantly expand the scope and depth of its data to outcome platform and…
Frost & Sullivan recently analyzed the customer experience (CX) outsourcing services industry and, based on its findings, recognizes Konecta with the 2024 Latin American Company of the Year Award. Konecta is a best-in-class business process…
SupportLogic, the leader in Support Experience (SX) management and post-sales CX observability, today announced it has acquired xFind, a pioneer in precision-guided RAG knowledge technology. SupportLogic has integrated xFind’s technology…
Flashtalking by Mediaocean, the leading independent platform for creative personalization, orchestration, and intelligence, announced the latest release of its enhanced Social Ads Manager, powered by Hypermode™. This innovative solution is…
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, announces its continued progress and innovation in redefining the customer experience landscape in…
Verint®, The CX Automation Company™, announced that the AI-powered Verint Data Insights Bot is delivering quick, groundbreaking contact center insights to business users across several major brands. A major pharmaceutical…
