PolyAI, a pioneer in voice AI solutions for customer experience and service, announced a partnership with OpenTable, a global leader in restaurant technology, expanding PolyAI’s guest-led voice assistants to enterprise restaurants. Locations…
Verint® and Five9 announced a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership. The integrated Verint and Five9 platforms now deliver a powerful array of tangible…
Alloy, the precision storytelling and experiences agency for imaginative brands, released its annual tech marketing data report, entitled State of the Modern Customer Journey. The longitudinal report follows the same…
CourtAvenue, named Fastest Growing Agency by Adweek, is proud to announce the appointment of Andrew Solmssen as the Executive Director, Telecom, Media & Technology (TMT). With over two decades of…
Alvaria, a pioneer in workforce management and contact center customer experience technology, servicing large global enterprises and rapidly growing consumer brands, announced the rebirth of Aspect in response to accelerated company…
Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the fourth quarter and full year ended December 31, 2023. Fourth Quarter 2023 Financial Results 2023 Financial Results “We are…
Sinch AB (publ), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it has appointed Wendy Johnstone as Executive Vice President APAC and member…
Hiya, the global leader in voice security, announces Hiya Registration, a free solution for businesses which ensures that customer-friendly calls — which respect both consumer preferences and applicable laws — are delivered without…
KDDI Web Communications Inc. has announced its partnership with Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), to bring Vonage Communications APIs…
Lufthansa, one of Europe’s leading airlines, has embarked on a transformative journey to redefine customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration with TD Reply. This cutting-edge portal enables…
