In an economy where exceptional experiences drive success, skilled agents play a crucial role in converting one-time buyers into brand loyalists. Macorva, a leading AI-powered employee and customer feedback solution provider, today announced…
LeapXpert, the responsible business communication pioneer, and ASC, a leading provider of recording and cloud solutions, today announced a partnership to deliver compliance recording for external Microsoft Teams voice and…
LeapXpert, the responsible business communication pioneer, and ASC, a leading provider of recording and cloud solutions, today announced a partnership to deliver compliance recording for external Microsoft Teams voice and…
Netcracker Technology announced that it has launched a suite of Broadband Experience Solutions to help Cable MSOs quickly expand into new growth markets, including MVNO and B2B. The pre-packaged cloud-native…
LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced the appointment of Chief Customer Officer Kevin Meeks. An established customer experience leader with a track record of success driving revenue and improvements…
Crescendo, creators of the first augmented-AI customer experience (CX) platform, announced the appointment of Zack Urlocker to a new company position as COO responsible for go-to-market activities reporting to CEO Matt…
League, the leading healthcare CX platform, announced its recognition in three Gartner® Hype Cycle™, 2024 reports. The company was identified in three separate Gartner Hype Cycle reports, specifically in the Health…
PolyAI, a pioneer in voice AI solutions for customer experience and service, announced a partnership with OpenTable, a global leader in restaurant technology, expanding PolyAI’s guest-led voice assistants to enterprise restaurants. Locations…
Verint® and Five9 announced a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership. The integrated Verint and Five9 platforms now deliver a powerful array of tangible…
Alloy, the precision storytelling and experiences agency for imaginative brands, released its annual tech marketing data report, entitled State of the Modern Customer Journey. The longitudinal report follows the same…
