KDDI Web Communications Inc. has announced its partnership with Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), to bring Vonage Communications APIs…
Lufthansa, one of Europe’s leading airlines, has embarked on a transformative journey to redefine customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration with TD Reply. This cutting-edge portal enables…
Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert…
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced that Prat Bhatt has been appointed to the Company’s Board of…
Amid today’s uncertain economic environment and companies’ increasing dependence on technology to provide customer service, consumer patience has dwindled with the rate of consumers who feel that companies need to improve…
FluentStream, the cloud communications provider for small and midsize organizations, today announced a strategic partnership with Allied Telecom Group, based in Arlington, Virginia. Allied provides business Internet, unified communications, voice and…
Gen AI fabric brings data engineering discipline to Gen AI application development practice Gen AI fabric streamlines development with built-in connectors for data acquisition, Gen AI-assisted data transformations, ready LLM integrations,…
Authenticx, the new standard in healthcare for listening at scale, has introduced a new generative AI solution, expanding the capacity for healthcare organizations to use recorded customer conversations as a key…
Smarsh, the global leader in digital communications compliance and intelligence, announced the successful acquisition of TeleMessage, the leader in mobile messaging and voice compliance. “The acquisition demonstrates our commitment to…
International communications enabler BICS has unveiled a new customer support AI Agent tailored for customers in China. Developed in collaboration with the conversational AI platform Cognigy, the chatbot assists customers via the…
