Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX, service and product teams to segment feedback…
NPS Prism®, Bain & Company’s customer experience (CX) benchmarking service, reveals America’s customer loyalty leaders in its latest U.S. Benchmarks Report, The research measures Net Promoter ScoreSM, a widely used metric of customer sentiment…
Nucleus Research published an ROI guidebook examining the benefits of deploying experience management software provider, Qualtrics. Nucleus interviewed multiple Qualtrics customers and found the solution delivered an average ROI of 100 percent, with an…
Alorica, a global leader of next-generation customer experience solutions, announced today a new partnership with Automation Anywhere, a leader in Intelligent Automation that puts artificial intelligence (AI) to work across every aspect…
Iterable, the AI-powered customer communications platform, released the results of a new survey conducted by Wakefield Research, revealing the ways AI is transforming marketing roles, strategies, and the customer experience from the…
In an economy where exceptional experiences drive success, skilled agents play a crucial role in converting one-time buyers into brand loyalists. Macorva, a leading AI-powered employee and customer feedback solution provider, today announced…
LeapXpert, the responsible business communication pioneer, and ASC, a leading provider of recording and cloud solutions, today announced a partnership to deliver compliance recording for external Microsoft Teams voice and…
LeapXpert, the responsible business communication pioneer, and ASC, a leading provider of recording and cloud solutions, today announced a partnership to deliver compliance recording for external Microsoft Teams voice and…
Netcracker Technology announced that it has launched a suite of Broadband Experience Solutions to help Cable MSOs quickly expand into new growth markets, including MVNO and B2B. The pre-packaged cloud-native…
LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced the appointment of Chief Customer Officer Kevin Meeks. An established customer experience leader with a track record of success driving revenue and improvements…
