SurveyMonkey, a global leader in online surveys and forms, announced a suite of powerful new analysis, sharing, and collaboration features designed to help businesses unlock faster, deeper insights from their…
LiveRamp, the leading data collaboration platform, revealed the first Artificial Intelligence (AI) connections to its network, enabling marketers to drive even better outcomes from LiveRamp’s premier global ecosystem, by easily tapping the…
Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured speaking session at Genesys Xperience 2024, the customer experience event of the…
Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announced it is scaling its global footprint in Latin America. Merkle works with the world’s leading brands to enable experience transformation resulting in…
This week, iQor, a managed services provider of digitally enabled business process outsourcing solutions, celebrates Customer Service Week 2024 by honoring its global team of 40,000 customer service professionals across 10 countries. The…
As referral traffic from search engines and social networks plummets and paid acquisition costs soar, brands must prioritise direct customer relationships to deepen engagement, drive repeat conversion and grow loyalty…
Broadvoice, a leading global customer experience (CX) technology provider, announced the availability of enhanced reporting and journey management capabilities for the entire customer experience. With Advanced Analytics, organizations can maximize their customer…
Glia, the leader in customer interaction technology, announced the launch of its Unified Interactions Index Calculator, providing a seamless, guided digital process for financial services companies to benchmark themselves against over 500 peer…
Slang.ai, a leader in AI-powered phone automation for restaurants, announced the release of a comprehensive whitepaper designed to help restaurant operators evaluate the return on investment (ROI) of implementing voice AI…
Seismic, the global leader in enablement, released the findings of its new Generation Enablement Report: Driving Strategic Change with the Power of AI. More than 600 full-time managers and senior…
