Glia, the leader in customer interaction technology, announced the launch of its Unified Interactions Index Calculator, providing a seamless, guided digital process for financial services companies to benchmark themselves against over 500 peer…
Slang.ai, a leader in AI-powered phone automation for restaurants, announced the release of a comprehensive whitepaper designed to help restaurant operators evaluate the return on investment (ROI) of implementing voice AI…
Seismic, the global leader in enablement, released the findings of its new Generation Enablement Report: Driving Strategic Change with the Power of AI. More than 600 full-time managers and senior…
Crescendo, creators of the first augmented-AI customer experience (CX) platform, announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy…
Horatio, the modern outsourcing company that is disrupting the way companies work through cutting-edge CX services and transforming overall business efficiency, unveiled its newly expanded office in Santo Domingo, Dominican Republic.…
AI customer experience start-up Lorikeet unveiled its groundbreaking AI customer support platform, powered by a breakthrough, one-of-a-kind AI architecture able to resolve even the most complex customer inquiries and far surpass what’s…
NextPlane, a leading provider of interoperability and federation services for collaboration solutions, today announced a set of new software offerings – OpenCall and OpenAxys – that enable next-gen AI capabilities…
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced today it is strengthening its relationship with Amazon Web Services,…
Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX, service and product teams to segment feedback…
NPS Prism®, Bain & Company’s customer experience (CX) benchmarking service, reveals America’s customer loyalty leaders in its latest U.S. Benchmarks Report, The research measures Net Promoter ScoreSM, a widely used metric of customer sentiment…
