GITEXGlobal – Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact center…
Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights…
Quadrant Knowledge Solutions announced today that it has named Quadient as a 2023 technology leader in the SPARK Matrix: Customer Communication Management, 2023. The Quadrant Knowledge Solutions’ SPARK Matrix™: Customer Communication…
Automation Anywhere, the #1 leader in cloud-native intelligent automation, today announced it has been named a winner in the 2023 Excellence in Customer Service Awards presented by the Business Intelligence Group. Automation Anywhere’s customer…
AdRoll, the leading marketing and advertising platform to help brands of all sizes grow their businesses, today announced the promotion of Vibhor Kapoor to President of AdRoll, effective immediately. Kapoor joined AdRoll, a division…
XFactor.io, the AI-powered go-to-market platform, today announced the acquisition of DecisionLink, the leader in secure, SaaS-based customer value management solutions. The integration of the two platforms will support XFactor.io’s mission to build, scale, and deliver…
NICE (Nasdaq: NICE), a leading customer experience innovator, today announced that it has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for Contact Center as a…
Digital transformation and customer experience experts, FourNet, have acquired leading cybersecurity, network infrastructure and collaboration specialists Nowcomm, one of only two Cisco Gold, Master Security and Master Collaboration accredited partners in the UK.…
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced Avaya Experience Platform, the cloud-based contact center-as-a-service solution, has been recognized by Constellation Research in…
SuccessKPI, Inc., a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more than 40% of contact center decision makers report having limited success with…
