Enterprises in Brazil are adopting new contact center technologies and services, many enabled by AI, recognizing that customer experience is critical to their competitiveness, according to a new research report published today…
Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading in AI-powered customer and employee experiences through its complete service solution,…
GTS (Global Technology Solutions, Inc), a leader in customer experience (CX) and artificial intelligence (AI), is thrilled to achieve Silver Partner status with Zoom, a global leader in communication technology. This…
Mitel®, a global leader in business communications, announced the global availability of Mitel Interaction Recording (MIR) Insights AI, which provides organizations with deeper business analytics by fully automating the analysis…
A new whitepaper commissioned by global communications platform Infobip shows Rich Communication Services (RCS) traffic will quadruple over the next five years. Data from tech analyst Omdia shows RCS Application to Person…
SurveyMonkey, a global leader in online surveys and forms, announced a suite of powerful new analysis, sharing, and collaboration features designed to help businesses unlock faster, deeper insights from their…
LiveRamp, the leading data collaboration platform, revealed the first Artificial Intelligence (AI) connections to its network, enabling marketers to drive even better outcomes from LiveRamp’s premier global ecosystem, by easily tapping the…
Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured speaking session at Genesys Xperience 2024, the customer experience event of the…
Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announced it is scaling its global footprint in Latin America. Merkle works with the world’s leading brands to enable experience transformation resulting in…
This week, iQor, a managed services provider of digitally enabled business process outsourcing solutions, celebrates Customer Service Week 2024 by honoring its global team of 40,000 customer service professionals across 10 countries. The…
