Digital transformation and customer experience experts, FourNet, have acquired leading cybersecurity, network infrastructure and collaboration specialists Nowcomm, one of only two Cisco Gold, Master Security and Master Collaboration accredited partners in the UK.…
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced Avaya Experience Platform, the cloud-based contact center-as-a-service solution, has been recognized by Constellation Research in…
SuccessKPI, Inc., a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more than 40% of contact center decision makers report having limited success with…
Broadvoice®, a provider of hosted voice, unified communications as a service (UCaaS), omnichannel contact center as a service (CCaaS) and SIP Trunking services for small and mid-market businesses, announced they…
Artera (formerly WELL Health), a SaaS digital health leader in patient communications, recently welcomed Karri Alexion-Tiernan as VP of Product Marketing, Joanne Chen as VP of Data and Mark Thomson as VP of Customer Success. Alexion-Tiernan and Chen are…
LiveRamp, the leading data collaboration platform, revealed the first Artificial Intelligence (AI) connections to its network, enabling marketers to drive even better outcomes from LiveRamp’s premier global ecosystem, by easily tapping the…
Akeneo, the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, announced results from a consumer survey examining the product and customer experience expectations for online shopping during…
Raptive, the creator media company, announced the launch of Raptive Intelligence, a suite of groundbreaking data and targeting solutions for advertisers. Among its standout features is Mindset Targeting, an AI-powered…
Enterprises in Brazil are adopting new contact center technologies and services, many enabled by AI, recognizing that customer experience is critical to their competitiveness, according to a new research report published today…
Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading in AI-powered customer and employee experiences through its complete service solution,…
