Sixty percent of artificial intelligence (AI) deployments in the contact center are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact center solutions.…
Q-nomy Inc., a leading global provider of omnichannel customer journey and experience management solutions, is pleased to announce the release of Virtual Lobby 3.2.0. Virtual Lobby is pivotal module within…
Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer experience (CX), according to a new research report published by Information Services…
Vida, a leader in advanced AI voice solutions for telecom providers and SMBs, today announced its integration of OpenAI’s Realtime API, a state-of-the-art speech-to-speech technology. Similar to ChatGPT’s new Advanced…
Concentrix Corporation, a global technology and services leader, announced that leading research firm Everest Group has positioned the company as a Leader in its Europe, Middle East and Africa (EMEA) Customer…
HG Insights, the provider of data-driven insights to 90% of tech companies in the Fortune 100, announced the appointment of five new leaders. The executives, who will guide HG Insights’…
Sinch (Sinch AB (publ) As the world commemorates the 175th anniversary of Antonio Meucci’s groundbreaking invention of the telephone, Sinch, which is pioneering the way the world communicates through its Customer Communications…
Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software solutions in the industry, announced the formation of a strategic partnership. At the center…
Verint®, The CX Automation Company™, announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer…
8×8, Inc., a leading business communications, CX, and CPaaS platform provider, announced the expanded availability of AI-powered voice support for 8×8 Intelligent Customer Assistant, adding to the already available digital capabilities…
