Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software solutions in the industry, announced the formation of a strategic partnership. At the center…
Verint®, The CX Automation Company™, announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer…
8×8, Inc., a leading business communications, CX, and CPaaS platform provider, announced the expanded availability of AI-powered voice support for 8×8 Intelligent Customer Assistant, adding to the already available digital capabilities…
Decagon, the leading innovator in AI customer support agents, announced it has raised a total of $100 million, including its latest Series B funding round, quadrupling its valuation in just…
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced it has appointed Anthony Bartolo as Chief Operating Officer, effective immediately. Bartolo will report to…
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered…
GoldSmith Labs, a fast-growing tech startup founded by Brendan Smith and Ethan Golden, has released its newest product: an AI Voice Agent that simplifies business communication, resulting in improvements to…
Zingly.ai, the GenAI and digital-first CX Center provider, announced a strategic partnership with Ascend Technologies, one of the largest technology solutions providers in the central U.S., to transform customer experience and drive revenue…
Algolia, the world’s only end-to-end AI Search and Discovery platform, announced its collaboration with Sellpy, a leader in sustainable fashion. With Algolia’s cutting-edge AI Search technology, Sellpy has redefined its customer…
Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing…
