Totango, a leader in enterprise solutions that help companies drive growth from their customer base, announced Unison, an AI-powered growth intelligence engine. This new product line — available to all…
NICE launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture that are foundational for delivering full-scale customer service automation. These new architectural…
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced the integration of agentic AI across its entire AI platform, now branded…
Sixty percent of artificial intelligence (AI) deployments in the contact center are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact center solutions.…
Q-nomy Inc., a leading global provider of omnichannel customer journey and experience management solutions, is pleased to announce the release of Virtual Lobby 3.2.0. Virtual Lobby is pivotal module within…
Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer experience (CX), according to a new research report published by Information Services…
Vida, a leader in advanced AI voice solutions for telecom providers and SMBs, today announced its integration of OpenAI’s Realtime API, a state-of-the-art speech-to-speech technology. Similar to ChatGPT’s new Advanced…
Concentrix Corporation, a global technology and services leader, announced that leading research firm Everest Group has positioned the company as a Leader in its Europe, Middle East and Africa (EMEA) Customer…
HG Insights, the provider of data-driven insights to 90% of tech companies in the Fortune 100, announced the appointment of five new leaders. The executives, who will guide HG Insights’…
Sinch (Sinch AB (publ) As the world commemorates the 175th anniversary of Antonio Meucci’s groundbreaking invention of the telephone, Sinch, which is pioneering the way the world communicates through its Customer Communications…
