Verint®, The CX Automation Company™, announced that a top telecommunications company reported annual savings of more than $10.5 million by using the Verint Intelligent Virtual Assistant (IVA) to power their contact center…
IOTA Software Inc., a leading developer of industrial and business data visualization software, announced that it has secured $10.4 million in Series A2 funding led by the Altira Group with participation from…
Intermedia Cloud Communications, a leading global provider of AI-powered Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions to businesses and the partners that serve…
8×8, Inc., a leading business communications, CX, and Communications Platform as a Service provider, announced recent innovations and enhancements to the 8×8 cloud platform. The latest innovations include highly accurate…
NICE announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Designed to enhance both customer and…
Global cloud communications platform Infobip has been named number one among Established Leaders in RCS Business Messaging by analyst firm Juniper Research. In Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024, Infobip…
Five9, provider of the Intelligent CX Platform, announced that it has once again been positioned by Gartner as a Leader in the Magic Quadrant for Contact Center as a Service for…
Zingly.ai, the GenAI and digital-first CX Center provider, unveiled a suite of AI solutions to fuel revenue growth for banking, financial services and insurance (BFSI) institutions. These companies face increasingly complex customer…
RudderStack announced that it has been recognized as a Customer Data Platform “one to watch” in the Modern Marketing Data Stack 2025: How Leading Marketers Are Thriving In a World Redefined By AI, Privacy and Data…
Attention, the platform that transforms customer conversations into actionable insights, announced its $14 million Series A funding to power its next phase of growth. The investment was led by Alven, with participation…
