Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead…
Freshworks Inc. (NASDAQ: FRSH) today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the…
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9…
NUSO, a global provider of cloud-based communications, collaboration, and customer experience as a service for business, announced the acquisition of T-Metrics, a provider of advanced contact center solutions and communication tools for…
InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced the launch of AI Journey Insights, an industry-first platform feature that transforms how enterprises understand and optimize their customer journeys.…
As Black Friday ushers in the busiest shopping season of the year, a new survey from Reputation reveals a significant shift in UK consumer behaviour, with 68% of consumers now turning to…
8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the company’s CX transformation continues to drive adoption of its AI-powered…
Mobile-first customer experience company Airship today announced the winners of the 2024 Airship Altitude Awards. Asda, bol, CIMB Singapore, Sally Beauty Holdings and The Vitamin Shoppe each won their respective award categories…
Yellow.ai, a global leader in AI-first customer service automation, today announced that it has ranked 156th on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications,…
BabbleLabs™ today announced it has joined the NVIDIA Inception program, which is designed to nurture startups revolutionizing industries through advancements in AI and data sciences. BabbleLabs will benefit from the ongoing support…
