HG Insights, the provider of data-driven insights to 90% of tech companies in the Fortune 100, announced the appointment of five new leaders. The executives, who will guide HG Insights’…
Sinch (Sinch AB (publ) As the world commemorates the 175th anniversary of Antonio Meucci’s groundbreaking invention of the telephone, Sinch, which is pioneering the way the world communicates through its Customer Communications…
Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software solutions in the industry, announced the formation of a strategic partnership. At the center…
Verint®, The CX Automation Company™, announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer…
8×8, Inc., a leading business communications, CX, and CPaaS platform provider, announced the expanded availability of AI-powered voice support for 8×8 Intelligent Customer Assistant, adding to the already available digital capabilities…
Decagon, the leading innovator in AI customer support agents, announced it has raised a total of $100 million, including its latest Series B funding round, quadrupling its valuation in just…
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced it has appointed Anthony Bartolo as Chief Operating Officer, effective immediately. Bartolo will report to…
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered…
GoldSmith Labs, a fast-growing tech startup founded by Brendan Smith and Ethan Golden, has released its newest product: an AI Voice Agent that simplifies business communication, resulting in improvements to…
Zingly.ai, the GenAI and digital-first CX Center provider, announced a strategic partnership with Ascend Technologies, one of the largest technology solutions providers in the central U.S., to transform customer experience and drive revenue…
