NLX, the AI platform powering advanced conversational experiences for the world’s most admired brands, today announced the results of a commissioned survey of U.S. executives in companies with 5,000 or…
While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study from Forrester Consulting, commissioned by TransUnion…
Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today it has maintained its leadership position on the Aspire Leaderboard. Produced by independent advisory firm…
DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, has been selected by Parfois Group, a leading Portuguese fashion brand, to improve and enhance the customer experience with…
Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to…
MaxIQ, the first AI-powered Customer Journey Management platform designed to maximize customer lifetime value, today announced it has raised $7.8 million in funding. The company’s Seed round was led by Dell…
RingCentral, Inc. (NYSE: RNG), a leading global provider of AI-powered trusted communications, and Cox Business, a leading provider of advanced cloud, managed IT and fiber-based network solutions, today announced a new…
Voiso, a leading provider of AI-driven contact center solutions, is addressing a growing crisis in the customer service and sales industry: agent burnout. With 77% of customer service agents reporting…
Cresta, the leading contact center AI platform for human and AI agents, today announced strong results following their latest deployment of Cresta AI Agent with Brinks Home. Cresta launched AI Agent in October…
Sinch (Sinch AB) (publ) (XSTO: SINCH), which is pioneering the way the world communicates through its digital Customer Communications Cloud, today announced its recognition as a Leader in the IDC…
