SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to automate beautiful, personalized email surveys…
Cisco, the worldwide leader in security and networking, announced the first, jointly developed AI Agent from its strategic partnership with Mistral AI, one of Europe’s leading providers of AI solutions. The AI Renewals…
Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, is starting 2025 with unmatched momentum and building on milestones achieved in 2024 the expansion of agent assist implementations, launch of award-winning…
Edgecore Networks, a leader in innovative network solutions for enterprises, data centers, and telecommunication service providers, is pleased to announce an initiative in partnership with Aprecomm, the intuitive networks and customer…
mPulse®, a leading provider of Health Experience and Insights (HXI) technology today announced strong results for 2024 and the launch of its AI Center of Excellence (CoE) to lead governance…
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it achieved FedRAMP Agency Authority to Operate (ATO). With the…
8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced that CRN®, a brand of The Channel Company, has named Michelle…
Trinity Hunt Partners, a growth-oriented private equity firm, is pleased to announce majority investments in two companies, Craft and Verndale, establishing a full-service digital customer experience (CX) services platform. The…
Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership drives…
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, has appointed Jan R. Hauser, a global finance leader and retired PricewaterhouseCoopers (PwC) partner, and Stephen M. Ward, Jr., a former…
