Voiso, a leading provider of AI-driven contact center solutions, is addressing a growing crisis in the customer service and sales industry: agent burnout. With 77% of customer service agents reporting…
Cresta, the leading contact center AI platform for human and AI agents, today announced strong results following their latest deployment of Cresta AI Agent with Brinks Home. Cresta launched AI Agent in October…
Sinch (Sinch AB) (publ) (XSTO: SINCH), which is pioneering the way the world communicates through its digital Customer Communications Cloud, today announced its recognition as a Leader in the IDC…
Virtusa Corporation, a global leader in digital business strategy, digital engineering, and IT services, today announced a new study that highlights the critical role of customer data management in driving business growth.…
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide.…
8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a strategic partnership with CallCabinet, a leading provider of compliance…
Typeform, the intuitive form builder and conversational data collection platform, today announced its Winter ’25 release, delivering more AI-powered capabilities that help companies create, interact, and analyze with AI to get deeper…
Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform powered by Five9 Genius AI, today announced its global availability on Google Cloud Marketplace, including a release of Five9 AI Agents…
Integrity Solutions, a leading provider of sales performance and customer service training solutions, is proud to announce the addition of two dynamic leaders to its executive team. Hayley Parr, MBA, joins as…
Weave, a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, announced an integration with Practice Fusion, a leading cloud-based Electronic Health Records (EHR) software for independent…
