GNW Consulting – the strategic marketing operations agency that guides companies through implementation, integration and optimization of marketing technology – is proud to celebrate significant customer success milestones. These achievements underscore GNW’s commitment…
Moveo.AI announced that after rigorous comparison, its custom LLM tuned for CX outperforms GPT-4-0613 in all grading dimensions, except Markdown, where GPT-4 performs better. The evaluation was based on a…
IntelePeer, a leading AI-powered Communications Automation provider, today announced the completion of $140 million in new growth funding and debt financing. This strategic growth investment was co-led by Savant Growth…
Hiya, the leader in global voice security services, has acquired Loccus.ai, the industry leader in deepfake detection solutions. Loccus.ai identifies AI-generated voice in real time, setting the industry benchmark for detection accuracy.…
Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it has achieved Service Organization Control 2 Type 1 certification for its CCaaS and…
Zendesk today released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 90% of industry…
Glassbox, the premier provider of AI-fueled customer intelligence solutions, today unveiled a new research report surveying digital professionals, “AI in Personalization and Privacy,” which offers critical insights into the adoption and…
Language I/O (LIO), a leader in AI-powered, multilingual customer support technology, announced a $5M fundraise led by Gutbrain Ventures, a Venture Capital firm based in Boston, MA. The fundraise included participation from several new venture firms…
Aquant, an AI-powered platform for customer and field service, is proud to announce its recognition as one of the 2024 CRM Top 100 Companies in Customer Service, Marketing, and Sales by Destination…
The Best Answer, Inc. (TBA), an AI-Powered Culture Success Platform, is pleased to announce the appointment of Ben Bilbrough as its new Chief Executive Officer, effective immediately. Ben Bilbrough brings extensive experience in startups,…
