Frost & Sullivan recently analyzed the customer experience (CX) outsourcing services industry and, based on its findings, recognizes Konecta with the 2024 Latin American Company of the Year Award. Konecta is a best-in-class business process…
SupportLogic, the leader in Support Experience (SX) management and post-sales CX observability, today announced it has acquired xFind, a pioneer in precision-guided RAG knowledge technology. SupportLogic has integrated xFind’s technology…
Flashtalking by Mediaocean, the leading independent platform for creative personalization, orchestration, and intelligence, announced the latest release of its enhanced Social Ads Manager, powered by Hypermode™. This innovative solution is…
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, announces its continued progress and innovation in redefining the customer experience landscape in…
Verint®, The CX Automation Company™, announced that the AI-powered Verint Data Insights Bot is delivering quick, groundbreaking contact center insights to business users across several major brands. A major pharmaceutical…
Pendo, the all-in-one product experience platform, announced that it has acquired Zelta AI, a New York City-based startup that automates collection of customer feedback and leverages AI to uncover actionable insights…
Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of the Intelligent CX Platform. As a Five9 Select partner, Calabrio now offers Quality Management (QM) and Analytics capabilities…
Hammerspace, the company orchestrating the next data cycle, announced that Chris Lisica, a long-time trusted advisor to customers and leader in managing global customer success teams, has been appointed as…
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Major Player in the IDC MarketScape: Worldwide Contact Center-as-a-Service Software Applications 2024 Vendor…
Nextiva, a leading unified customer experience management platform, is pleased to announce the election of Karen Walker as a new member of the Nextiva board of directors. Walker will advise the…
