Pendo, the all-in-one product experience platform, announced that it has acquired Zelta AI, a New York City-based startup that automates collection of customer feedback and leverages AI to uncover actionable insights…
Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of the Intelligent CX Platform. As a Five9 Select partner, Calabrio now offers Quality Management (QM) and Analytics capabilities…
Hammerspace, the company orchestrating the next data cycle, announced that Chris Lisica, a long-time trusted advisor to customers and leader in managing global customer success teams, has been appointed as…
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Major Player in the IDC MarketScape: Worldwide Contact Center-as-a-Service Software Applications 2024 Vendor…
Nextiva, a leading unified customer experience management platform, is pleased to announce the election of Karen Walker as a new member of the Nextiva board of directors. Walker will advise the…
SurveyMonkey, a global leader in online surveys and forms, announced SurveyMonkey for CX, an approachable, all-in-one solution that helps business owners, customer experience pros, and marketers alike listen to customers and improve their…
Infogain, a leading digital customer experience engineering company headquartered in Silicon Valley, announced the appointment of Mohit Bhat as its Chief Delivery & Innovation Officer. In his role, Mohit will spearhead service…
Everise, a leader in transforming customer service for global healthcare companies, today announced its exclusive partnership with Sanas, a global leader in real-time speech and accent conversion technology. The partnership…
At parcelLab, as the premier global post-purchase customer experience platform, we are constantly striving to deliver the best post-purchase experience for our customers. With over four billion shipments through our platform, 65%…
HARMAN, a wholly-owned subsidiary of Samsung Electronics Co., Ltd. focused on connected technologies for automotive, consumer, and enterprise markets, along with its Digital Transformation Solutions business unit, today announced an AI-driven partnership…
