FluentStream, the cloud communications provider for small and midsize organizations, today announced a strategic partnership with Allied Telecom Group, based in Arlington, Virginia. Allied provides business Internet, unified communications, voice and…
Gen AI fabric brings data engineering discipline to Gen AI application development practice Gen AI fabric streamlines development with built-in connectors for data acquisition, Gen AI-assisted data transformations, ready LLM integrations,…
Authenticx, the new standard in healthcare for listening at scale, has introduced a new generative AI solution, expanding the capacity for healthcare organizations to use recorded customer conversations as a key…
Smarsh, the global leader in digital communications compliance and intelligence, announced the successful acquisition of TeleMessage, the leader in mobile messaging and voice compliance. “The acquisition demonstrates our commitment to…
International communications enabler BICS has unveiled a new customer support AI Agent tailored for customers in China. Developed in collaboration with the conversational AI platform Cognigy, the chatbot assists customers via the…
Accenture (NYSE: ACN) has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered predictive models. The acquisition underscores ongoing investment by…
MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call…
Birdeye, the leading digital customer experience and marketing platform for local businesses and brands, has once again earned leading positions across multiple categories on the G2’s 2024 annual Best Software Awards. The company…
AI Robotics platform specialist Integrit announced on the 1st that it is commercializing a groundbreaking generative AI hardware device called ‘Stella’. Stella automatically generates expressive behaviors for robots by applying large language models (LLMs) and…
Gathr Data Inc. today unveiled its plan to formally launch a set of Generative AI (Gen AI) capabilities, that will significantly expand the scope and depth of its data to outcome platform and…
